WPML compatibility issue

  • Resolved paul8998

    (@paul8998)


    4 years, 9 months ago

    Dear Customer Support,

    I have an issue with compatibility with WPML. Everything works well, but I have an issue with Paypal button (Paypal buy now button on the shop now page) when WPML plugin is activated. When I click on the button it redirects me to Paypal checkout for a second, but the checkout window immediately disappears. If I clear cache on the website and cache with cookies of a browser everything works fine, but after any changes on the website (like updating any plugin or editing content or styling) the issue starts to persist again. I am trying to resolve this issue with WPML team, the problem is triggering with WPML, but the error related to this PayPal window is belonging to the WooCommerce PayPal Checkout Gateway plugin. So could you please give me any feedback on this?

    Thank you and best regards.

    The page I need help with: [log in to see the link]

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  • Plugin Support jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    @paul8998 I am not sure if we would be able to assist with the issue you are running into. The PayPal Checkout extension adds an iframe to the respective pages, and in that iframe PayPal elements are loaded directly from PayPal. That means the pop up being loaded comes directly from PayPal.

    If for some reason the functionality doesn’t work with WPML active, this is likely due to something WPML is adding to the page, and they will need to investigate the matter.

    Plugin Support jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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