WPMU WikiPro is not fit for purpose, nor utility, feel like have been scammed

  • I have been trying to use this for six months now, and still cant get it to work, despite multiple contacts with a well meaning yet ineffective support team.
    It isn’t in fact a Wiki (despite that fact that at the time when I purchased this it used a picture that looked like Wikipedia)
    It is just a set a roughly organised static pages with no real form.
    There is no menu system (something that is fundamental to a wiki)
    The Pro version doesn’t really add that much more.
    Also on my site you can only write on the wiki if you are logged out (tried for six months with support to get this working, they are even very slow or understaffed)
    Currently pursuing full refund as it is being miss sold and doesn’t do what it claims.
    I would advise not to waste time, nor money on this pluggin, or even this company. (feel like have been scammed)

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @johnjack,

    Thanks for your feedback about the premium version but could I ask if you’d be willing to have a look at our description for this free version here:
    https://www.ads-software.com/plugins/wordpress-wiki-plugin/

    And maybe giving this free version a go for the review?

    I don’t think we’ve falsely represented this free version’s capabilities at all and we’re totally here to assist through the public forums for it:
    https://www.ads-software.com/support/plugin/wordpress-wiki-plugin

    Is this something you’d be willing to have a look at with us?

    In fact, we’ll gladly look into your concerns about menus and other items there as well.

    Meanwhile, we’d absolutely love to look into your concerns with the premium version if you’ll contact us here. We’re totally concerned that you’re satisfied, we’d hate to think you’d go away feeling at all unhappy.

    We can’t really discuss that here, according to forum rules, since this is for the premium plugin/service. But we’d love to discuss it by email.

    Really hoping we can turn this all around for you!

    Does that sound feasible to you?

    Cheers,
    David

    Thread Starter johnjack

    (@johnjack)

    This has nothing to do with the free version of the wiki.
    The Premium version promises so much more but how ever does not deliver.

    Even your support is an absolute shambles bordering on non existent.
    I have tried to complain and ask for a refund as your whole ethos is miss sold

    Wish I had read this before doing any business with you
    https://wpmudevreviews.wordpress.com/tag/wpmudev/

    Hi @johnjack, thanks for your reply. Would you mind reviewing specifically for this free version since your review is currently as you’ve said, not even related to this free version?

    Regarding the premium service, would you be open to discussing that through our contact form?

    Hey there @johnjack, I hope you won’t mind my adding a bit here. I think we’ve located your account through our premium service and have sent you an email to followup and try and get everything sorted to your full satisfaction there.

    We’re keen on ensuring members are totally happy as you’ll see from review sites like Yelp: https://www.yelp.com/biz/wpmu-dev-albert-park

    We even received a recent award for that degree of custom service:
    https://www.nicereply.com/awards-2014/WPMU-DEV

    We’d absolutely love for you to experience that level of service and hope we can discuss this further with you there and get this all turned around for you.

    Looking forward to hearing from you there, meanwhile hope you’re having a great day!

Viewing 4 replies - 1 through 4 (of 4 total)
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