WPP stops counting vews

Hi @freemason,

Well, there are various things that could cause this but let’s start from the top: please share your site’s URL and share the contents of your Debug screen (Settings > WordPress Popular Posts, click on the Debug link at the top center of the screen).

Hí Héctor,
My website URL is https://www.freemason.pt and the Debug content is:

Plugin Configuration
Performance Nag: Dismissed

Log Limit: Yes, keep data for 45 days

Log Views From: Visitors only

Data Caching: No

Data Sampling: No

External object cache: No

WPP_CACHE_VIEWS: No

System Info
PHP version: 8.1.12

PHP extensions: Core, date, libxml, openssl, pcre, sqlite3, zlib, bz2, calendar, ctype, curl, hash, filter, ftp, gettext, json, iconv, SPL, pcntl, readline, Reflection, session, standard, mbstring, shmop, SimpleXML, tokenizer, xml, litespeed, i360, bcmath, dom, fileinfo, gd, imagick, intl, exif, mysqli, PDO, pdo_mysql, Phar, posix, sockets, sodium, sysvmsg, sysvsem, sysvshm, xmlreader, xmlwriter, zip, Zend OPcache

Database version: 10.3.36-MariaDB-cll-lve

InnoDB availability: DEFAULT

WordPress version: 6.1.1

Multisite: No

Active plugins: Advanced Editor Tools (previously TinyMCE Advanced) 5.6.0, Akismet Anti-Spam 5.0.2, Analytify - Google Analytics Dashboard 4.2.3, Analytify - Google Analytics Dashboard Widget 2.0.6, Block Specific Plugin Updates 3.3, Disable Gutenberg 2.8.1, Duplicator Pro 4.5.8.3, Easy Table of Contents 2.0.39, GTranslate 2.9.14, Gwolle Guestbook 4.4.1, MailPoet 4.1.0, Metrics Query 1.0.3, Post Date Time Change 5.06, Rank Math SEO 1.0.103.1, Rank Math SEO PRO 3.0.25, Real3D Flipbook 3.17.1, Sassy Social Share 3.3.44, Scheduled Post Trigger 3.0, ShortPixel Image Optimizer 5.1.5, Smart Post Show Pro 2.5.3, Smart Slider 3 Pro 3.5.1.12, Wordfence Security 7.8.0, WordPress Popular Posts 6.1.1, WP-Optimize - Clean, Compress, Cache 3.2.9, WP-PageNavi 2.94.0, WPCode Lite 2.0.4.4, WP Mail SMTP 3.6.1, WP Rocket 3.12.3.2, WPS Hide Login 1.9.6

Theme: ColorMag Pro (3.4.5) by ThemeGrill

Thanks!

Alright so I just checked your website and WPP seems to be tracking views normally now so there’s not a lot I can suggest at the moment other than:

• Make sure that WP Rocket’s page cache is set to expire at least once per day (every 12 hours is recommended). According to WP Rocket’s documentation there’s a Cache settings tab where you can find a Cache Lifespan option to control how often WP Rocket regenerates its page cache.
• If the problem happens again don’t do anything like optimizing your database tables yet, first have a look at your server logs (your hosting provider should be able to assist you with this) and see if there are any error in there that might be related. Alternatively you could also try enabling the debug log. Also, try visiting any of your articles and pay attention to your browser’s console to see if any error messages appear there as well.

• This reply was modified 2 years, 3 months ago by Hector Cabrera. Reason: Added link to the WP_DEBUG_LOG documentation