• Hi Support,
    Please help me fix the 2 errors when updating to version 3 of your theme including the latest Version 3.3.2. The errors can be fixed when downgrading to version 2.
    I am not using a cache plugin. I am using the latest WPBakery Page Builder plugin and WordPress versions. I deactivated the other plugins but the problem still exist. Here are the errors:
    1. The Tabs do not work, when clicked it move downward but do not open the tab.
    https://tinyurl.com/4j9zjb6m
    2. The video widget has layout problem. It cannot be aranged in 2 columns and the video appear way below. https://tinyurl.com/yeup63et

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    As checked, you are using the lightspeed cache plugin.

    For troubleshooting, please do the following steps and check:

    Head over to WP Dashboard > Plugin.
    Deactivate all plugins.
    Then, first, activate the wpbakery then ocean extra.
    Check your issue.
    Then, activate your plugins one by one.
    After activation of any plugins, check your issue.
    Note: if you have a cache plugin or server cache. You need to clear its cache contents or disable them.

    In addition, Would you be so kind and go to Elementor > System Info and share the report with us so that we can take a look?

    Thread Starter alonagomez

    (@alonagomez)

    I disabled the Litespeed cache in the cPanel and before it was not installed in WordPress. I followed your instructions and only 4 plugins are activated but the same problems exist. I am not using Elementor.
    Here is the System Info in your Theme.

    ### WordPress Environment ###
    Home URL: https://lenirobredo.org/
    Site URL: https://lenirobredo.org/
    WP Version: 6.0
    WP Multisite: True
    Front Page Display: page
    Front Page: Home (#323)
    Posts Page: Blog (#419)
    WP Memory Limit: 64 MB
    WP Upload Limit: 1G
    WP Debug Mode: False                    Disabled
    The Main WP Directory: True                    Writable
    The wp-content Directory: True                    Writable
    The uploads Directory: True                    Writable
    The plugins Directory: True                    Writable
    The themes Directory: True                    Writable
    
    ### Theme ###
    
    Name: OceanWP
    Version: 3.3.2
    Author URL: https://oceanwp.org/about-oceanwp/
    Child Theme: False                    No
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    Localhost Environment: False                    No
    PHP Version: 7.4.29
    PHP Memory Limit: 512 MB
    PHP Post Max Size: 128 MB
    PHP Time Limit: 90
    PHP Max Input Vars: 2000
    PHP Display Errors: False                    Disabled
    MySQL Version: 5.5.5
    Max Upload Size: 1 GB
    Network Upload Limit: 1500 KB
    PHP XML: True
    MBString: True
    SimpleXML: True
    Fsockopen/cURL: True
    SoapClient: True
    DOMDocument: True
    GZip: True
    Zip Archive: True
    Iconv: True
    HTTP Requests: True
    Communication with oceanwp.org: True
    
    ### Active Plugins (4) ###
    
    Ultimate Addons for WPBakery Page Builder: by Brainstorm Force – 3.19.11
    Custom Post Type UI: by WebDevStudios – 1.12.1
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0
    Ocean Extra: by OceanWP – 2.0.1

    Hello,

    Thank you so much for sharing the details.

    I’ll try to replicate the issue locally and get back to you soon.
    I’ll also check the issue with the dev team.

    Thread Starter alonagomez

    (@alonagomez)

    I rollback the theme to 2.1.1 to fix the 2 issues because cannot wait too long. Just reply to this post or update the theme changelog when the problem is fixed. Thanks.

    A new version of theme and extensions has been released with the fixes, kindly upgrade that and check.

Viewing 5 replies - 1 through 5 (of 5 total)
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