WPTouch not showing on Mobile device

  • My website uses the Animal Care theme and I installed and activated the WPTouch plugin last week. It worked immediately but now it isn’t appearing when I open my website on a mobile handset. It shows the desktop layout and not the mobile layout.

    I have checked the settings and all seems to be working OK.

    Can you advise how to get it working as a mobile friendly format please? Am I doing something wrong?

    Many thanks,
    Suzanne

    The page I need help with: [log in to see the link]

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  • Plugin Contributor WPtouch

    (@wptouch)

    Hi Suzanne,

    Sorry to hear about the trouble you’re having. It’s not the experience we want WPtouch users to have.

    First, please verify that WPtouch’s display is enabled in Settings > General > Display.

    If it is and the issue persists, it is likely due to a caching issue. I see that your site runs on nginx and is also using cloudflare. This means, those services are very likely serving cached desktop pages to your mobile visitors, and vice versa.

    We recommend configuring cache plugins and systems to ignore caching (and serving cached files) for the WPtouch user agents or to cache separately for them. You can find the list below.

    
iPhone
iPod
Android
BB10
BlackBerry
webOS
IEMobile/7.0
IEMobile/9.0
IEMobile/10.0
MSIE 10.0
iPad
PlayBook
Xoom 
P160U
SCH-I800
Nexus 7
Touch

    Please contact your site or server admin and ask if they can configure all caching systems in place on your website to ignore the user agents above, and it should help resolve the issue.

    Regards,

    Emilio Rivera
    WPtouch Support

Viewing 1 replies (of 1 total)
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