Wrong “AddToCart” value and content_ids

Hey @jeebuzgross,

Can you please include screenshots to illustrate?

Let us know if we can replicate this from your live site.

Anything about Facebook in the logs under: WP Admin → WooCommerce → Status → Logs?

Looking forward to reading from you.

Hello,so here there are 2 screenshots to show you what’s going on

View post on imgur.com

Facebook logs
https://pastebin.com/1hEFDnzJ
I think you can replicate this from my live site,just get to https://svitolart.com/shop/

• This reply was modified 2 years, 7 months ago by jeebuzgross.
• This reply was modified 2 years, 7 months ago by jeebuzgross.

Hi @jeebuzgross,

Thanks for getting back and sharing the log with us. I haven’t noticed anything out of the ordinary there. However, the link to the screenshots you shared isn’t working. Can you please use https://snipboard.io for sharing screenshots? Kindly follow the instructions on the page, then paste the URL here.

We will be standing by for your response. Also, please don’t hesitate to reach out if you have any further questions.

Hello,
https://snipboard.io/x7jeWB.jpg
This screenshot shows that value(price) of the product which is added to cart is wrong in pixel.
https://snipboard.io/FrJq9P.jpg
And here,when i add second product to the cart it shows it summ and not the actual price of the second product.

Hi @jeebuzgross

The AddToCart value is the total value of the cart contents, not the specific product just added to the cart. A 160 MDL product on your site has 35 MDL shipping for a total of 195. When visiting the cart, the AddToCart value shown in the pixel helper matches the amount I’m seeing as the order total.

I understand it seemed like it should count the specific items being added to the cart, but Facebook is looking at total cart value instead. AddToCart is concerned with the total value of the customer to your business.

To not automatically add the shipping based on the shop location to products in the cart, change the Default customer location in WooCommerce > Settings to “No location by default.”

Regarding the content ID, this corresponds to the full ID in Business Manager. While 13113 may be the product SKU on your site, 13113_13697 is the ID of the product in Facebook. You can see these values by logging in to https://business.facebook.com/, selecting Commerce, then viewing the items in your catalog.

I hope this helps to clear things up! If you’re still seeing something that looks incorrect, please let us know.

H1 @darciemg ,thank you very much for the answer and clarifying.
Seems like it was working as intended all the time.

It looks like it to me, yes. Thanks for marking the ticket as resolved! If you have any new issues, please create a new topic.

All the best!