Wrong category product count

  • Resolved anatsia

    (@anatsia)


    5 years, 1 month ago

    Hi,
    I have a little problem with category product count in products/categories page. Count shows 0 for all main and subcategories, sub-subcategories have count number but it’s not correct count. If I click any count number for any category (main, sub or sub-sub) I get product list with correct amount of products.

    I have cleared transients cache, regenerated product lookup tables and recounted terms. Didn’t help. Woocommerce and database are updated.

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  • Plugin Support EtienneP a11n

    (@etiennep)

    Hi there!

    The steps you have followed would have been my suggestions as well, especially regenerating the lookup table and recounting the temrs.

    If you still have this problem, it could be caused by a conflict with another plugin.

    The best way to determine if the issue is being caused by a plugin is to temporarily disable all plugins except for WooCommerce.
    If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins while you’re logged in to that session without affecting normal visitors to your site.

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    I hope this helps!

    Plugin Support EtienneP a11n

    (@etiennep)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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