Wrong conversion value, missing comma.

  • Resolved trde

    (@trde)


    1 year, 4 months ago

    I have a problem with conversion value in my Facebook ADS. For example sometimes when conversion is 220,90 PLN the final value I can see in my ADS dashboard is 22099 PLN. Finally ROAS is completly wrong. I see this BUG since a few months. Not all conversions has that problem. As U can see some of them just missing comma. Any ideas how to fix that?

    Shop and plugin always updated. Shop is online since 3 years, problems started few months ago.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @trde,

    I understand you’re having issues with the conversion value in your Facebook Ads, where the comma appears to be missing, resulting in a completely different value. This indeed could impact your ROAS calculations.

    The issue might be related to how the values are being formatted or parsed between WooCommerce and Facebook.

    Here are a few steps you can follow to try and resolve this issue:

    1. Check the regional settings in both your WooCommerce and Facebook Ads account to ensure they are set to the same locale. Sometimes, discrepancies in number formatting can occur due to different regional settings.
    2. Try disabling all other plugins except Facebook for WooCommerce, then test again. This could help identify if there’s a conflict with another plugin.
    3. If the issue persists, please try to reinstall the Facebook for WooCommerce plugin. Remember to backup your site before doing this.

    If none of these steps resolve the issue, please get back to us a copy of the following:

    • System Status Report: Navigate to WooCommerce → Status. Select Get system report and then Download for Support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    You could copy and paste your reply or share it via https://pastebin.com/ and send the link here. This will help us investigate further and provide you with a more accurate solution.

    Thank you for your patience and cooperation.

    Thread Starter trde

    (@trde)

    OK I think I found the problem. There is a BUG in your plugin. In /wp-admin/admin.php?page=wc-settings you can’t add comma as a decimal separator. Changing it into dot should fix the problem. But you guys have to fix that, because some currencies need that.

    Hi there @trde ??

    OK I think I found the problem. There is a BUG in your plugin. In /wp-admin/admin.php?page=wc-settings you can’t add comma as a decimal separator. Changing it into dot should fix the problem. But you guys have to fix that, because some currencies need that.

    Thank you for bringing this to our notice.

    Feel free to submit an issue via GitHub, with the steps to reliably reproduce this. While searching, I was not able to find a related one already submitted. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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