Wrong currency being displayed.

  • Resolved AndrewFlint

    (@andrewflint)


    9 years, 8 months ago

    Hello, I’m currently setting up The Events Calendar using WooTickets.

    We’ve created a few events and then changed the currency from € to ￡, but only around half of the events have changed to the ￡ sign.

    When you come to buy tickets they show as ￡’s but on the calendar view half of them show € which could be confusing for customers.

    Any reason why this is happening? and what is the fix??

    Thanks.

    https://www.ads-software.com/plugins/the-events-calendar/

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hello there, Andrew!

    Did you update the currency settings in both WooCommerce and The Events Calendar? There is a default currency setting in The Events Calendar under Events > Settings > General.

    Updating that setting won’t automatically convert existing tickets, however. That should happen if you change your default currency setting in WooCommerce as well.

    Cheers!
    Geoff

    Thread Starter AndrewFlint

    (@andrewflint)

    Hello,

    Both the currency settings in WooCommerce and The Events Calendar are sent to Pounds Sterling (￡)

    But 10 out of 14 events are still showing as € signs in the calendars List View.

    Brook

    (@brook-tribe)

    Howdy Andrew,

    Do you have a server side caching setup perchance? You might even need to clear your browser’s cache to see those changes take full effect. But I would go through and try clearing every cache you have, including a database one if possible.

    Those values are stored without a currency in the database for WooCommerce Tickets. It is one of the few areas where changing the currency in the Events > Settings page will update immediately site-wide. However, a cache might cause those changes to not be visible straight away.

    If for some reason you still aren’t seeing the currency change. Try editing and resaving each event and possibly ticket that is affected. It should update. You might even add a little something before saving, that way when you view the event on the front end if you see the change you can be sure it’s not cached.

    Please let us know if that works, or if you need anything else. Cheers!

    – Brook

    Thread Starter AndrewFlint

    (@andrewflint)

    Hi Brook,

    I’ve cleared all my browser caches, I don’t have a server one or any installed on wordpress.

    I’ve re-saved with a small edit both the event and the product in WooCommerce.

    Here’s an image which displays what I’m talking about. The buy part says the price in ￡’s.. but the display price is still in €’s… https://oi58.tinypic.com/2889zkh.jpg

    Thread Starter AndrewFlint

    (@andrewflint)

    I had to delete all the old tickets and events and re-create them to make the currency change take effect. VERY annoying, good thing the site wasn’t live and people hadn’t bought any tickets.

    Barry

    (@barryhughes-1)

    Apologies for the inconvenience – glad you’re all set now, though ??

    @andrewflint

    Another method to change the currency is modifying the backend database table – db_postmeta

    Search for respective events using their post id’s for which you want to change the currency and change the meta_value for the meta_key – “_EventCurrencySymbol”

    Perhaps, you can build a query to take care of it, in case there’s large records to be updated!

Viewing 7 replies - 1 through 7 (of 7 total)
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