Wrong Currency Charged to Customer

  • Resolved steamedian

    (@steamedian)


    2 years, 11 months ago

    I had a recent transaction happen for a Canadian customer (Canadian Address) where the product was charged in USD instead of the defined CAD currency from your plugin.

    Stripe logs show that the transaction was in USD when the customer had previous purchases from their account made all in CAD.

    Can you clarify why this might be happening?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support priyankajagtap

    (@priyankajagtap)

    Hi @steamedian,

    I sincerely apologize for the delay in response to this.

    This is not a known issue. I will check this with our development team to know what can cause such a problem and will get back to you on the same. I hope that is fine.

    Regards,
    Priyanka Jagtap

    Plugin Support priyankajagtap

    (@priyankajagtap)

    Hi @steamedian,

    Before I check on this problem in detail, I would like to confirm whether you are still facing the mentioned issue or not. I am asking this because you have reported this issue a few months ago.

    Also, can you please share the screenshots of the settings you have set up for this plugin along with some more information on this issue? So we will set up the same settings at our end and it will help us to try to replicate the issue you mentioned and will see if we are able to replicate the same or not.

    Do let us know.

    Regards,
    Priyanka

Viewing 2 replies - 1 through 2 (of 2 total)
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