Wrong currency on Facebook catalog

Hi @clicksajjad

Thanks for reaching out for Facebook for WooCommerce support!

>We are using WooCommerce Currency Switcher. We have PKR and USD as currencies.
Our default currency is PKR but when products are transferred to Facebook catalog. The currency is USD. I can’t find any solution. Do you have any fix for this problem?

We’ve found that sometimes, because the sync is called from the server-side as a background task, the multi-currency plugin can choose the wrong currency. I’ve confirmed that PKR is an accepted currency on the Facebook platform, so that’s not a problem.

I can suggest a workaround to force the currency for all Facebook products with the following gist:
https://gist.github.com/simonporter007/ef6b08b71dbc4432b6af469aefc557b3#file-sv_fb_for_woocommerce_hardcode_currency_for_all_products-php

In that example, the currency is ZAR so you’ll want to modify it to use PKR.

Add the snippet to your theme’s functions.php file. Please let us know the results!

Let us know if you have any questions!

I have done the same but unfortunately it didn’t work

Hi there @clicksajjad

I have done the same but unfortunately it didn’t work

That’s really unfortunate that it’s not working for you.

I got a problem with the wrong currency on Facebook. We are using WooCommerce Currency Switcher. We have PKR and USD as currencies.

Our default currency is PKR but when products are transferred to Facebook catalog. The currency is USD. I can’t find any solution. Do you have any fix for this problem?

Can you please try the following steps and see if this resolves the issue, syncing the products to Facebook catalog with your default store currency: PKR:

1) Disable all other plugins except Facebook for WooCommerce, WooCommerce, and the currency switcher

2) Make PKR as default currency both on your store setting and on the currency switcher plugin setting

3) Clear WooCommerce transient data: WooCommerce > Status > Tools > WooCommerce transients, Clear transient

If that still doesn’t work, try to disable the currency switcher as well and do again the above step and see if PKR prices synced. If it does, it looks like perhaps Facebook for WooCommerce doesn’t really work with the currency switcher plugin.

I trust that points you in the right direction, but if you have more questions, let us know.