• Resolved Scott Paterson

    (@scottpaterson)


    When one ticket has 2+ support admins working on it, the email signature that is sent out is of the person assigned to the ticket only, not the person who replies.

    Example:
    Bob has a signature of “Thanks, Bob”
    Jane has a signature of “Thanks, Jane”

    The ticket is assigned to Jane.

    Bob replies to the same ticket.

    The email signature of Bob says “Thanks, Jane”.

    In the settings -> Emails -> Reply Added it is set to {agent_signature}

Viewing 2 replies - 1 through 2 (of 2 total)
  • Anonymous User 15356385

    (@anonymized-15356385)

    Hi @scottpaterson,

    Email signatures is a premium plugin so we cannot provide support here. I have opened a ticket on our website for you and will reply there.

    Thread Starter Scott Paterson

    (@scottpaterson)

    @kbsupport – Sorry about that, I forgot it was a pro plugin. Thanks for getting this fixed.

    Scott

Viewing 2 replies - 1 through 2 (of 2 total)
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