Wrong emails being sent

Sorry that should be I updated the MAIL tab in CF7 not Messages (I updated that also but it is not relevant for this discussion.

If you select ’email’ or ‘both’ then EBD will send 2 emails out.

One of the emails goes to the email address that you put in the To: field in the Mail tab of the CF7 form that you made. I call that email the “notification email”. The email lists what was downloaded by the website visitor, but it does not contain any links that you can click on to actually download the files. Typically people put the wordpress admin email address into the To: field, so the notification email goes to the admin.

The other email is sent to the email address that the website visitor typed into the form when he visited your website. By default, that email will contain a link (or links) to download the file (or files) that you made available. The user can click on the link to download the file. Note that if you had selected to attach the file(s), then it would be attached to the email. The link will be in the text of the email unless you made your own email template in the EBD settings (which I think is like 9.1 or 9.2 or something like that). If you made your own template then you have to make sure you put in that keyword to make the link appear (which I think is [files_urls] or [files_url] or something like that).

Because most folks already have WordPress set up and working and able to deliver email to the WordPress admin, the notification email (the 1st email I detailed above) usually gets delivered just fine. The second email, however, often does not arrive. Usually the email provider (gmail, yahoo, etc) blocks it because it looks like spam. Normally it looks like spam because it has been sent from a shared-hosting provider and the envelope gets some weird email address associated with the operating system rather than a good valid email address that matches your domain. To fix that you probably want to install Postman SMTP plugin. That’s what most people on here use. Alternatively, you can install a plugin called Custom Sender for Email Before Download and then set your From: in there (note that you may have to reset it and resave it if you modify your EBD settings .. not sure if that’s true for others, but I have to).

Thanks much for your response. To clarify, one of plug ins I listed as installed is the Postmaster SMTP plugin so no problems with emails being sent.

In my case, the actions are happening just opposite to what you describe. The email that should contain the download is going to the admin email and the email from GF7 is going to the customer email (email put in the form.

So, I changed the CF7 so the To address is the admin and indeed admin now gets the “hey a customer downloaded a file” email (new message I created to go with the change). That part works.

Now, I get no email going to the customer email. The CF& form always works no matter where I direct the To: field to go. It is EBD part that does not work.

And, this may be dense on my part, but I see no link whatsoever between EBD and CF7. There is nothing in EBD that says hey use CF& form xyz for input.

I can just use CF& and DM and send the file to the form recipient without ever using EBD. So what am I missing here??

You probably figured that I was slow in removing my finger from caps for 7 in CF7 and used & instead.

Ah, ok, I should have read your original posting more closely. It looks like step #5 in your list of steps is not correct. Sounds like you are using the CF7 shortcode on your page perhaps? You don’t need that shortcode. Nor do you need one for Download Monitor. You need the EBD one.

When you make your CF7 form, CF7 gives you a shortcode. Don’t use that shortcode. However, you do need the ID number from it (the form ID). You’ll put that number in the EBD shortcode.

When you upload your file into Download Monitor it will be assigned an ID number. You need that number, but you don’t need any shortcode related to Download Monitor.

The form ID number and the download ID number will be used in an EBD shortcode.

See the third screenshot on this page for an example of an EBD shortcode (obviously you would change the contact_form_id number to be your form ID and change the download_id number to be the ID number of your download):
https://www.ads-software.com/plugins/email-before-download/screenshots/

I have the same problem as mconant and I put the correct shortcode, [email-download download_id=”642″ contact_form_id=”257″], in the page and I do not get the email for user that requests the download.

The email from EBD is not coming through. I installed and correctly configured Postman SMTP as well and the email still does not come through from the EDB only from the CF7 part email arrive, as before.
I also have all the latest versions installed.

By the way, thanks dtynan for the explanation how EBD works. I think that explanation should be part of the EBD page to eliminate a lot of the confusion.

I hope someone can point me to the right direction

sprad001 — please open a new item and put your description into the new item. Also, please include a link to your page so I can try it. Do not update this item further or I won’t see it…

(www.ads-software.com now sorts the support items by the datetime they were opened rather than the last update, so when you update old items like this I usually miss the updates now .. just happened to run across this one by chance)