Wrong IP address retrieved

  • Resolved nimmalareddy

    (@nimmalareddy)


    4 years, 9 months ago

    Report number WNIYMBKY
    Whenever i activate CDN (after pointing to the given CNAME), the website looks for an IP address of my old server.
    I tried changing IP address under settings on QC dashboard, but no use.
    Can you erase my website profile completely, so that i can add again?
    If i delete the site and add again, am getting the same cname and same result.
    And my tier is LS enterprise, which is not being detected correctly.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Could you please send us your actual IP via report’s note ?

    or please confirm your IP is 185.2xx.xx5.67 ?

    Best regards,

    Thread Starter nimmalareddy

    (@nimmalareddy)

    The last digits are 85 instead of 67 (67 is my old server) (Though same host)

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    I updated it in backend , could you please try refresh the domain key and try again ?

    Best regards,

    Thread Starter nimmalareddy

    (@nimmalareddy)

    It’s still the same after refresh. ending in 67
    I even tried deleting and re-adding domain later via key refresh.
    IP number ends in 67 and litespeed is not detected as enterprise plan

    Thread Starter nimmalareddy

    (@nimmalareddy)

    Report number: PIRVKBBB
    I’ve included admin login link in it. please check.
    Edit: I have a couple of websites from same account which get enterprise benefits.. but not this one. It seems the IP numbers are different for all websites, though am hosting them on a single account.

    • This reply was modified 4 years, 9 months ago by nimmalareddy. Reason: enterprise issues
    • This reply was modified 4 years, 9 months ago by nimmalareddy.
    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Please create a ticket here

    Best regards,

Viewing 6 replies - 1 through 6 (of 6 total)
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