Wrong order confirmation email gets sentto customers

  • Resolved zan1011

    (@zan1011)


    2 months, 2 weeks ago

    Hi there, 

    Please can you assist, our customers are receiving order confirmation emails from the wrong orders on Spilhaus.

    For example Whitney placed an order yesterday (#76521) and received an order confirmation email for #76521 which was placed by another customer. 

    On CM-Commerce’s log it shows the correct email is being sent but the customer sent us screenshots on where it has happened. I’ve also added this to another email thread with the same issue. 

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    I have the same / a similar issue with my site. My customers are experiencing major difficulties while placing orders. I have the following issues:
    – some customers cannot place orders. the cart self-empties upon order confirmation
    – some custromers can place orders but receive the confirmation email of other customers
    – some customers cannot place orders as their cart includes unwanted products that they cannot remove.

    I believe the problem comes for the new feature that has been implermented in Woocommerce 9.5 concerning delayed account creation and cross-selling.

    Here’s the list of my plugins.

    Active Plugins (18)

    Livraison O Saveurs de Berce: par Code Colliders – 1.2
    CC - Post Slider: par Code Colliders – 1.0
    Customer Reviews for WooCommerce: par CusRev – 5.64.1
    Disable Comments: par WPDeveloper – 2.4.6
    Elementor Pro: par Elementor.com – 3.26.1
    Elementor: par Elementor.com – 3.26.2
    MonsterInsights - Google Analytics pour WordPress: par MonsterInsights – 9.2.4
    hCaptcha for WP: par hCaptcha – 4.8.0
    Jetpack: par Automattic – 14.1
    MainWP Child: par MainWP – 5.3.1
    Post Types Order: par Nsp Code – 2.3.3
    SMTP Mailer: par naa986 – 1.1.17
    UpdraftPlus - Backup/Restore: par TeamUpdraft
    DavidAnderson – 2.24.11.26

    WooCommerce Stripe Gateway: par Stripe – 9.0.0
    PDF Invoices & Packing Slips for WooCommerce: par WP Overnight – 3.9.3
    WooCommerce Shipping & Tax: par WooCommerce – 2.8.5
    WooCommerce: par Automattic – 9.5.1
    WP Super Cache: par Automattic – 1.12.4 Inactive Plugins (0) Dropin Plugins ()

    advanced-cache.php: advanced-cache.php Must Use Plugins (1)

    Elementor Safe Mode: par Elementor.com – 1.0.0

    Could you urgently respond or patch this issue ? Thanks in advance

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello zan1011,

    Thank you for contacting WooCommerce support.

    Could you share a screenshot of order #76521 from your site’s dashboard?
    If possible also share a screenshot of the email that the customer (Whitney) received.
    Please hide any sensitive information about the customer.

    If order #76521 is showing incorrect products, do you see another order that has the correct products?

    To help you further, I’d like to understand more about your setup.
    Could you please send me a copy of your site’s System Status Report?

    You can find it via WooCommerce > Status.
    Select Get system report and then Copy for support.

    Best regards.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello chrissienoodle,

    Thank you for your message here.

    As per our forum guidelines, I suggest you create a new topic so we can help you separately.
    I appreciate your cooperation.

    Have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)
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