Wrong quantity of products

  • Resolved Zyggmunt

    (@zyggmunt)


    4 years, 5 months ago

    I have my Woocommerce shop integrated with fulfillment platform: https://linker.shop.

    In short linker is a platform that uses Woocommerce REST API to get all orders and my warehouse use it to send them.

    However I realized that very often there are inconsistencies between Woocommerce stock status and linker.

    It usually shows more products in Woocommerce than there is in linker. As a result Woocommerce allows to buy 1 or 2 products more than we have in the warehouse, so we need to call customers that we don’t have products they ordered.

    Looks like sometimes Woocommerce doesn’t subtract products properly.

    Any ideas of what can be a reason? I’m thinking about several things:
    1. I’m using Cloudflare – maybe I should disable something there?
    2. I use WP-FPC caching plugin. Maybe I should disable some options there?
    3. I use Autoptimize plugin.
    4. In Tools > Site status I see that there is an error with REST API and with feedback loop: B??d: cURL error 28: Operation timed out after 10000 milliseconds with 0 bytes received (http_request_failed).

    However my connection with linker using REST API works good. It sends properly all orders etc. Woocommerce just doesn’t subtract products sometimes.

    Any ideas?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    All of the items you listed are plausible and worth investigating on their own right. With that said, where is your stock being managed from? Is WooCommerce meant to be the “master-account” of your stock or are you getting that from a 3rd party?

    Thread Starter Zyggmunt

    (@zyggmunt)

    Yes, I add stock manually. The only thing Linker does is to get all orders from my store using REST API. It doesn’t send anything to my store.

    Plugin Support mouli a11n

    (@mouli)

    Hi there,
    As my colleague has suggested, you would be wise to investigate each of the possible causes you have identified.
    In particular I would suggest certainly disabling all caching and Cloudflare and testing for stock adjustments.
    You can also update the stock levels for products in WooCommerce by going to WooCommerce ? Status ? Tools ? Product Lookup Tables ? Regenerate

    I hope that helps you to figure it out.
    Feel free to get back to us if you have further questions.

    • This reply was modified 4 years, 5 months ago by mouli a11n. Reason: Formatting text
    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @zyggmunt

    I hope mouli’s comment helped point you to a solution.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 4 replies - 1 through 4 (of 4 total)
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