Wrong re-install of WP after update of QNAP NAS software

  • I use WordPress on a QNAP NAS. Quite often (nearly each time..) when I update the NAS software, a new WordPress folder is created into which the old directory is migrated. The result is WP cannot be accessed anymore, the simple moving of the old diretory to the upper level is not sufficient to recover access.
    QNAP tells me this does not depend from them, which surprises me. Has this pb already been mentioned and adressed and if not, what can be done to correct that ?
    Alternately what would be the process to avoid a complete re-installation ?
    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

  • Well…

    This only happens when you update the NAS software? That’s where I’d be looking then.

    I’d probably skip an update or two just to prove it’s not something else…

    If it then happened on the next update I did decide to do… I’d be letting them know the struggles you have had to correct the issue and give them all the details you can provide.

    I can’t think of a reason for WordPress to cause this and there are plenty of WordPress instances running on NAS that we would have probably heard about issues there. I would ask if there’s a symbolic link (or some fault in the temp directory structure possibly being used or maybe a fault with storage directory updates being used during those upgrades).

    Thread Starter joelthomas59

    (@joelthomas59)

    Actually this has happened many times before and only after an update of the NAS software. I have already mentioned this to QNAP, the problemn had desappeared for a time and is now back again. I mentioned it again lately and was told that QNAP does not develop applications and that I should therefore contact WordPress developpers, which I am now doing.
    I am interested by your hint that it might be a wrong symbolic link or some fault in the process somewhere and I’ll certainly report that to them.
    I guess that either it lies in the initial implementation of the application by QNAP, or in the update process, or I have made a mistake in the past that has lead to a wrong link somehow.
    My mastering of Linux is near to zero and I cannot investigate this by myself….
    Kind regards

    Thread Starter joelthomas59

    (@joelthomas59)

    Hi,
    Your advice has lead me to the understanding of my has caused this : I initially installed WP from the QNAP ”approved” applications repository. This is in version 4.9 only. I further updated WP to 5.4 directly from WP. So the NAS knows only WP 4.9 link and probably recreates a new directory for this WP 4.9 version during the update process, copying the full content of the old directory (which is WP 5.4) in the new one.
    The answer to that (I am checking this with QNAP) is probably to erase all traces of WP and re-install directly WP last version as a ”non-approved” application….
    Many thanks for your help !
    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)
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