Wrong redirect url after clicking email

Hi Laura,

Thanks for contacting us.

Could you please provide a screenshot of your configuration, so I can have a look on this ?

I remain at your disposal for any information.

Best Regards,

Sendinblue Support team

Thanks for the reply.
I attach the screenshot in the link below.
Screenshot

I have the same problem!

When setting up the registration form, a URL can be stored under the block “Sign up process” at “Redirect to this URL after clicking in the email”. Unfortunately, this URL is not called. Instead the following URL https://dev.domain.com/?sib_action=subscribe&code=6322071313aa3 is called.

The formatting of the displayed message has nothing to do with the layout of my customer’s website.

Screenshot ?
https://drive.proton.me/urls/MYZV10RA3W#xJiexJSCQYHm

Thanks for your support!

Since version 3.1.52 the problem seems to be solved for me, thank you!

PS: A note about this in the changelog would have been helpful.

I have the same issue. Confirmation point to the default sendinblue page and not to the custom page set in the form option.

• This reply was modified 2 years, 3 months ago by avgrafica.

Hi @avgrafica,

Thanks for the message. Sorry for the delay.

Could you please confirm the version of your plugin, and if possible, provide some screenshots of your configuration ?

Best Regards,

Alexis

Hi,

I’ve the same issue with a wrong redirect URL after clicking email.

WP Sendinblue plugin v3.1.56

Configuration screenshot:

https://www.screenpresso.com/de/cloud/9yrMb/

Please advise how to setup correct configuration with properly working redirection to URL given in the screenshot attached.

Thx in advance.

Julius

• This reply was modified 2 years, 1 month ago by bluebaron1.

Hi @bluebaron1,

Could you please provide the url of your form so we can make some tests ?

Looking forward to hearing from you.

Best Regards,

Alexis

Hi Alexis,

thx. Pls check/test Sendinblue contact formulars embedded e.g. in

Handlungsempfehlungen für Digital Operational Resilience – EQVITES Advisory

ISO/IEC 27001 Novelle 2022 auf einen Blick – EQVITES Advisory

Best,

Julius

Hi Alexis,

fyi: meanwhile

• redirect link to newsletter registration is working while
• redirect link to downloading freebie is NOT working though I didn’t change anything since my last post.
• Strange. May you check it/ do a small testing, pls? What might be the reason from your point of view – how to fix it pls?

Thx,

Julius

Hi @bluebaron1,

I made a test with the first form (newsletter registration) and indeed it’s working. I have received the template #9 or #10 which redirects to the correct link.

However, with the second form, it sent the template #11 which redirects to another link (https://eqvites.com/impulse).

Is it intended ?

Best Regards,

Alexis

I found the bug!
File mailin/inc/sib-api-manager.php line 720

$contact_info['redirectUrl']

with

 $current_form['redirectInEmail']

With this fix, it works.
Please fix the bug in next version. ????
Thank you.

Hi @laurapozzi, we have done multiples tests and we were unable to reproduce the issue. Everything is working fine. It seems we probably missed something.

Would you mind sharing the recording of the issue ? You can use loom.com or awesomescreenshot.com to make a video.

If you prefer, you can share the video by creating a ticket through this page : https://account.sendinblue.com/support. If you create a ticket, please write “For Alexis” in the subject of the ticket.

Best Regards,

Alexis

When I click to confirm double opt-in it redirects me to the wrong page as well

This fix by @laurapozzi works for me (thank you Laura!). Please may you fix it on the next release.

laurapozzi 

(@laurapozzi)

5 months, 1 week ago

I found the bug!
File mailin/inc/sib-api-manager.php line 720

$contact_info['redirectUrl']

with

 $current_form['redirectInEmail']

With this fix, it works.
Please fix the bug in next version. ????
Thank you.