Wrong sizing

  • Dear plugin authors,
    thank you a lot for the plugin that my site enjoys for many years.

    In most of the cases sizing works properly even in the Responsive mode, although even in Responsive mode it takes max and min values from the Custom mode that is illogical.

    Worth is that it’s imposible to leave size undefined for the inner context (that calculates by itself) when in some specific cases it calculates wrong (unpredictably in 1,5-2 times wider).

    I understand that plugins needs sized for positioning div to the center of the window, so I set max and min sizes.
    The first it changes (I set 400px, but max-width:340px.
    The second it calculates width anyway.

    It’s expectable that in the Custom mode it uses only set dimensions and doesn’t make up anything from itself. When it comes to the wrong positioning it’s on the site admin. Because otherwise it’s imposible to rid of it’s adaptivity.

    Could you fix it please?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jawad Ahmed

    (@jawada)

    Hi @forcesail

    Thank you for reaching out, and we appreciate your long-term support of our plugin. We’re sorry to hear you’re experiencing issues with sizing, particularly with the responsive mode and inner content dimensions.

    While the plugin is designed to handle both autosizing and manual sizing, we need more details to better understand and investigate the problem. Could you please provide more information, such as the specific cases where the sizing calculations go wrong, any additional settings you’re using, or examples of how the dimensions behave unpredictably? This will help us address the issue more effectively.

    For an easy and runtime conversation, we will request you to contact us through our dedicated support page. ?you can visit our support page, where you’ll find options to chat with us or send an email. Our team is available to assist you and will gladly address any concerns you may have.

    Best Regards

    Thread Starter Alexander Guskov

    (@forcesail)

    Hello,
    I have found a workaround solution for particular this case, but I suppose that unexpectable behavior (that plugin uses settings from disactivated block of settings) is a common issue.

    Plugin Support Jawad Ahmed

    (@jawada)

    Hello @ankerkette ,

    Thank you for the udpate, we recently released latest version of the plugin with the fix, Were you able to update your plugin to the latest version? Since you have solved this issue, I’ll go ahead and mark this thread as resolved. However, if you have any further questions or need assistance, please don’t hesitate to reach out to our dedicated support team.

    You can visit the following link, https://help.popup-builder.com/en/, where you will find options to chat with us or send an email. Our team is available to assist you and will gladly address any concerns you may have.

    Regards

    Thread Starter Alexander Guskov

    (@forcesail)

    Hello Jawad,
    I have already done it.
    And it seems that it was you how I was exchanging emails with.
    Could you replay me on the last email with the link do download the latest release with fix, please.

    It’s very confusing to read here from Jawad that the issue is fixed and the same time to read in emails from Jawad that he is surprised with this issue.

    I’m really confused. Sorry.

Viewing 4 replies - 1 through 4 (of 4 total)
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