Wrong Status for Order
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Hello everyone
My site has different ordering options for physical products. Customers can choose between two payment options – by invoice or by Twint (it’s like Paypal).
Now three customers have ordered on our site, two have the status “pending”, one has the status “completed”. I can no longer see any differences and in the right log of the order there is nothing about “status changed to completed”.
What could be the problem here?
Kind regards
Michèle
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Hey there, @hingucker! Thanks for contacting us. I’m happy to help you.
Do you mind sharing more details about the orders with us?
Which status were you expecting the orders to have?
Which plugins are you using for the payment gateways?
Which payment method was used in each order?
Can you please share a screenshot of the order notes on those? Please remove any sensitive information before sharing it here. I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.
Here’s an example of what we need:
https://snipboard.io/ga15Gu.jpg
Did you have any other order before or after this that had different status?
Looking forward to your reply.
Have a wonderful day!
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