WRONG URL

  • Hello,

    When my clients receive emails to reset their passwords because they request it, they receive the typical email but the link in the content of the email doesn’t work. It is redirected to Page not found. For example, when it says: Click here to reset your password go here: https://natursenior.com/ls/click?upn=qgzkWj8wpf8tfdJE-2FmeEoV1iqQXRwzfNikncQppegj9b4kRT39nO4SlUD5UBfbNWdz8CHW2cJR4GZQ4LOqBhRjHBZooa64qkXwC0bEAVQDOF77MQ DRzUh HHKqGg8p80hKpH9_r-2BtZGgcq2PsZ3BoB08JnsLQh16w3EkvqzmWpyRW-2BYEA-2FJiHrwt8k8E23oNW2D-2FsOHOw3KKmxm1PRI0iSciSdYHmqazSe-2BZ1dKdMGHKC 0OmPOESNo6CDib Skro4t84-2BceJIaJfTRrBy31DF1bHRO-2BvfFjAlo60QibNQxbw1K2dedPmaoXLbK6ZhHGHyAUwgomBmXc3J-2FsDHkvBL2-2Fv7JSbe9WgNPJyoGPnsORUqo9zCk-3D

    Can you help me? A few months ago I had this error and I solved it by migrating the web to a WooCommerce application because it was installed on a WordPress and with that it was solved, however, the problem reappeared. WooCommerce support has told me the following:

    “Just to clarify, the format of the password reset link in the email is not the standard /wp-login.php?action structure. It is of the click?upn= type of structure.

    With a search online, I was able to verify that this is related with click tracking.

    While investigating the site’s System Status Report (SSR), I noticed “Klaviyo: por Klaviyo Inc. – 3.2.1” in the list of plugins and also “Omnisend for Woocommerce” (I already asked them also).

    My recommendation is to reach out to their support channel (support forum linked here) regarding this, as they would be in a better position to assist you.

    I trust that points you in the right direction, but if you have more questions, let us know.

    We’re happy to help.”

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author klaviyo

    (@klaviyo)

    Hi there – Thank you for the details! Is your client using Klaviyo to send password reset emails? If not, Klaviyo shouldn’t have any impact on what link is being sent to their customers. For a little extra context – it would be very unusual to use Klaviyo to send password reset emails.

    Thread Starter monicaamb12

    (@monicaamb12)

    I use Klaviyo to send emails and some forms.

    Automated workflows that capture user actions (purchases…) and emails destined for specific single-send lists.

    Plugin Author klaviyo

    (@klaviyo)

    Got it – that makes sense. In that case we shouldn’t be impacting the link you are sending for password resets.

Viewing 3 replies - 1 through 3 (of 3 total)
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