• Resolved signelazer

    (@signelazer)


    Hello,

    i have a bad url for short link, i try to enabeld disabeld short link in traffic tab, try to deactivate the plugin, it’s a multi site. do you have an idea? thank you in advance

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi there, @signelazer,

    Is it a VideoPress shortlink that’s coming out as the wrong one? If so, can you tell us more about that, and share some useful links that can help us investigate?

    Could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via?contact form. If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Thread Starter signelazer

    (@signelazer)

    Hello,

    Thanks for your help, here is the short link:

    https://wp.me/p8kaRd-9Ls

    it’s redirect to

    https://crpm.signelazer.net/?p=37538

    but it should be

    https://crpm.org/?p=37538

    it redirects to a staging version we had before,

    I found a solution by putting an htacess on the staging version to redirect to the official site, but it’s a temporary solution.

    Thanks in advance

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hey there, @signelazer,

    Thanks for the links! I see that https://crpm.signelazer.net/?p=37538 returns a Forbidden page; I wonder if there is any block at your server’s end that conflicts with the short link by any chance?

    I see you have many subdomains under https://cpmr.org/ that are connected to Jetpack, so I’d like to make sure we’re all good on these, and the system isn’t getting confused by that.

    Let me know what you find out, and we’ll take it from there if necessary.

    Thanks!

    Thread Starter signelazer

    (@signelazer)

    Hey @Stef (a11n), thank you for the reply:

    https://crpm.signelazer.net was the staging address when we converted the site to php 8.1 for testing purposes. It is no longer active, but https://www.cpmr.org is.

    sub-domains work fine
    https://wp.me/p8BYbV-4tE
    I don’t see anything on the server side in the blocks, everything it’s ok

    thank you in advance

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi there, @signelazer,

    I have two more actions for you to take, to help sort that out:

    • update your Jetpack plugin and WordPress core to their latest versions. They seem to be outdated as far as I can see from here
    • try to give Permalinks a good refresh. Go to Settings > Permalinks, change the option, then save it, then put it back to its original settings (the one that was setup before), then save it again.

    Clear your browser and site cache, and see if that helps! ??

    Thread Starter signelazer

    (@signelazer)

    Hi i flushed the permalinks and it’s works nice, thank you for you’re help, it’s just because of the permalinks or you have modified something ?

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hey @signelazer,

    That’s fantastic news! I am so happy to know you’re all set again now ??

    it’s just because of the permalinks or you have modified something ?

    I didn’t do anything apart form suggesting you to change the Permalinks settings. Sometimes a new “refresh” of the settings comes in handy when URL mishaps happen ??

    I’m going to mark this thread as solved and will also do a happy dance. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)
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