Wrong WooCommerce Oder Numbers

Hi there Martin,

When you say “people are getting the wrong/same ticket number(s),” are you referring to the WooCommerce Order Numbers? Or some type of ticket product that they are purchasing? If they are purchasing tickets generated by a ticket plugin, what plugin is being used for creating/managing those tickets?

To clarify, WooCommerce Order numbers use WordPress post IDs, which are shared between posts, pages, orders, and other things stored as custom post types. For this reason, order numbers will not always be in sequence (one might be 1000, and next 1013 if there were other posts/pages/orders/etc created in between). This can be changed using a plugin such as Sequential Order Numbers.

However, the order numbers should never be the same.

If you were referring to “Ticket numbers” from a third party plugin, please reach out to the support team for that specific plugin.

If you were referring to order numbers and still having issues, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply. Please note that since this is a public forum, you may want to remove any sensitive information that you don’t want shared publicly.

Also, please send screenshots of the numbers that you are seeing that are wrong. I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply here.

Thank you!

Hi there,

Thanks for getting back to me.

Yes I am using the WooCommerce Lottery & Lottery Pick Number Modification plugins from WPGenie to extend the functionality of WooCommerce to cater for a competition style website.

There have been a number of instances where a user has purchased a ticket to enter into a competition and they have got an email which confirms their entry and the order number they have is the same as another customer order. [See screenshot attached]

The strange thing is that when I go into orders there is only one order and no record of the other order even under a different name or ticket number etc.

The plugin will not allow you to buy a ticket without creating an account so I am finding it rather strange that these customers can’t log in to the site to view orders and neither can I for that matter. It’s not even creating an account on the site so it makes me think there is an issue with WooCommerce.

I have sent screenshots showing the issue and hope you can shed some light on this issue.

Screenshots:
1st Order Number – 3014 – https://snipboard.io/6X0svE.jpg
2nd Order Number – 3014 – https://snipboard.io/CVyrwb.jpg
Account Confirmation – https://snipboard.io/NZEYtb.jpg
Receipt of Order – https://snipboard.io/EbnjBR.jpg

Kind Regards,
Martin

Hi there Martin,

Thank you for providing those screenshots of what you are seeing.

That is definitely strange behavior with different orders both showing the same Order # in the emails. However, as you mentioned you were only able to find a single order with that number in the backend, which is expected — it should only be possible for a single order to have a particular order number. So the duplicate number issue appears to be specific to those “Competition Entry #***” emails.

Also, with the core WooCommerce plugin, all that should be necessary to require that customers have an account is disabling the “Guest Checkout” option under WooCommerce > Settings > Accounts & Privacy shown here:

Link to image: https://d.pr/i/q1Cnps

You mention “The plugin will not allow you to buy a ticket without creating an account” — if you mean the ticket plugin also has account-related settings, then it’s possible there is some sort of conflict going on there.

Please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply. Please note that since this is a public forum, you may want to remove any sensitive information that you don’t want shared publicly.

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.