WSOD everywhere but readme.html file

  • Odd problem. Preparing to move the site, so was looking at some migration plugins just the other day. Installed two, then deactivated them (Duplicator and MigrateGuru). All was working fine when I quit for the night. The next morning, I just get the plain white screen when accessing the site, or trying to get to the wp-admin page. In fact, the only part of the site that loads correctly is the readme.html page.

    I’ve tried renaming the plugins folder and .htaccess, no effect. Checked the wp-config.php file, all looks correct. I have ssh access to the Ubuntu server where it is hosted, so also rn apt-get upgrade wordpress, no change. All of the files seem to be in the directory, and Jetpack is not producing any “site down” messages, but still the WSOD.

    Any thoughts on what else to try?

    The page I need help with: [log in to see the link]

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  • Moderator James Huff

    (@macmanx)

    That means PHP is crashing, usually due to a function conflict introduced by a plugin or theme.

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Hopefully, this will force the default theme to activate and rule out a theme-specific issue (theme functions can interfere like plugins).

    And, if that makes no difference, try downloading WordPress again, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings.

    If you’d like to manually make a backup of your site first, please follow the steps at https://www.ads-software.com/documentation/article/wordpress-backups/

    Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

Viewing 1 replies (of 1 total)
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