Xero Integration

I am using WooCommerce Xero Integration plugin

Hi @benventer83!

Thanks for your question.

In order to check your configuration and assist you further, kindly share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Cheers.

### WordPress Environment ###

WordPress address (URL): https://dbpharma.co.za
Site address (URL): https://dbpharma.co.za
WC Version: 5.8.0
REST API Version: ? 5.8.0
WC Blocks Version: ? 5.9.1
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.7.2
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_ZA
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.25
PHP Post Max Size: 32 MB
PHP Time Limit: 60
PHP Max Input Vars: 2500
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.21-MariaDB-1:10.4.21+maria~stretch
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.8.0
WC Database Prefix: wp_
Total Database Size: 57.97MB
Database Data Size: 38.33MB
Database Index Size: 19.64MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 1.52MB + Index: 0.28MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 7.52MB + Index: 6.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.25MB + Index: 0.39MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.22MB + Index: 0.16MB + Engine InnoDB
wp_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_failed_logins: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_login_activity: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 5.52MB + Index: 2.28MB + Engine InnoDB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 8.52MB + Index: 1.75MB + Engine InnoDB
wp_postmeta: Data: 8.52MB + Index: 6.03MB + Engine InnoDB
wp_posts: Data: 1.52MB + Index: 0.39MB + Engine InnoDB
wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.33MB + Index: 0.30MB + Engine InnoDB
wp_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 1.52MB + Index: 0.80MB + Engine InnoDB
wp_wc_order_stats: Data: 0.23MB + Index: 0.20MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 45
custom_css: 1
flamingo_contact: 33
flamingo_inbound: 49
ml-slide: 1
ml-slider: 1
nav_menu_item: 16
page: 13
post: 6
product: 136
revision: 80
shop_coupon: 21
shop_order: 1975
shop_order_refund: 11
wpcf7_contact_form: 1
wwp_requests: 9

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (21) ###

All In One WP Security: by Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.4.9

Allow Multiple Accounts: by Scott Reilly – 3.0.4
Classic Editor: by WordPress Contributors – 1.6.2
Contact Form 7: by Takayuki Miyoshi – 5.5.2
Chimney Rock - Inventory Manager: by Chimney Rock Software – 3.3.2
Flamingo: by Takayuki Miyoshi – 2.2.2
Homepage Control: by WooThemes – 2.0.3
Import and export users and customers: by codection – 1.18.4.4
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.8
MetaSlider: by MetaSlider – 3.23.0
Really Simple SSL: by Really Simple Plugins – 5.1.2
Simple Website Redirect: by Micah Wood – 1.2.8
SOFT79 Expiry dates for WooCommerce PRO: by Soft79 – 1.3.8
Change Storefront Footer Copyright Text: by QuadLayers – 1.0.9
Title Toggle for Storefront Theme: by Wooassist – 1.2.4
UpdraftPlus - Backup/Restore: by UpdraftPlus.com
DavidAnderson – 1.16.63

User Role Editor: by Vladimir Garagulya – 4.60.2
Booster for WooCommerce: by Pluggabl LLC – 5.4.8
Wholesale For WooCommerce: by wpexpertsio – 1.3.3
WooCommerce Xero Integration: by WooCommerce – 1.7.33
WooCommerce: by Automattic – 5.8.0

### Inactive Plugins (8) ###

Akismet Anti-Spam: by Automattic – 4.2.1
Facebook for WooCommerce: by Facebook – 2.6.5
Hello Dolly: by Matt Mullenweg – 1.7.2
Mailchimp for WooCommerce: by Mailchimp – 2.5.3
Query Monitor: by John Blackbourn – 3.7.1
Stop Spammers: by Trumani – 2021.19
WooCommerce Admin: by WooCommerce – 2.7.2
WooCommerce PayFast Gateway: by WooCommerce – 1.4.19

### Settings ###

API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #9 - /shop/
Basket: #10 - /basket/
Checkout: #11 - /checkout/
My account: #12 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Storefront
Version: 3.9.1
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 776
Oldest: 2021-10-01 16:41:50 +0200
Newest: 2021-11-02 09:54:34 +0200

### Status report information ###

Generated at: 2021-11-02 10:16:02 +02:00

Hi @benventer83!

Thanks for providing that!

You can follow the instructions in our document for Xero here to replace the account connected to Xero with the new one you are connecting to: https://docs.woocommerce.com/document/xero/

You could also install a fresh version of Xero if you’d like all the settings cleared.

Let us know if you have any questions!

Hi Madison

Can you please send me the section where it gives detailed instructions on how to disconnect a xero organization an connect a new one. The link that you have send me does not say anything about changing organizations. Please supply as much detail as possible regarding the topic as this is a live system and I do not have much room for error.

Also is it possible to have more than one xero organization connected to one woocommerce system?

Regards

Ben

Hey there,

Since this is for Xero, which is a paid plugin, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

I receive the following message when I want to get support.

“In order to access this section of your account please verify your email address.”

When I click on resend I don’t receive the mail to verify my email address. Have tried to logout and in again more than a 100 times with no luck. Not being able to make a support tick I have no way of getting help with this problem. Any suggestions?

Hi @benventer83,

I’m sorry to hear you’re having difficulty verifying your account email. I’d recommend checking your spam/junk folder as the email could have been delivered there.

If that doesn’t help, please send an email to [email protected] and include a link to this forum thread so we can help further.

It is a miracle, today my support dashboard worked for the first time ever. I have submitted the ticket so please be on the lookout.

Hi @benventer83,

I’m glad it finally worked – thanks for letting us know. We’ll respond to you on the ticket. Cheers!

Please let me know when you replied to my ticket, the woocommerce support platform is not the best, I don’t even know how to find my ticket that I posted. So might miss your communication there.

You will get an email every time we reply to the ticket. In fact, I checked it just now and it seems like you have replied to us already, so it seems you are indeed getting that email.

I will go ahead and close this thread and mark it as solved, since we are handling this via the email ticket now.

Thanks!