xxxxxxx.com is not connected.

Hi there,

I debugged your site and received the error HTTP status code was not 200 (403):

https://tools.jetpack.com/debug/?url=https://Carilahmas.com

I would recommend that you check the following:

• Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP?
• Do you use any security plugins that may block access to this file? If so, could you try to disable them?
• Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

Please let me know about the suggestions above and if you have any success.

Thanks!

Since the last Jetpack update, I’ve been receiving similar. Using the debug tool, it states:

Oops! An error has occurred, please try again

Tools > Debug
Debug
Communication error
We were unable to make an XML-RPC request to your website. Please make sure that XML-RPC is turned on and that Jetpack is installed, activated and connected with your WordPress.com account. If the error persists, try disconnecting and connecting Jetpack again.

I have no idea what XML-RPC even is, and so I’ve never turned it off. Jetpack *is* installed but since the last update, I constantly have to ‘reconnect’.

I’ve read the instructions from here:https://www.namecheap.com/support/knowledgebase/article.aspx/9961/2239/easywp-how-to-access-your-wordpress-website-folders-and-files-via-sftp/

I see an ‘xmlrpc.php’ I’m assuming at the root of the installation but have no idea what to do from here – this is all greek to me. I’ve not added any new security plugins and I can’t imagine that the hosting provider is all of a sudden blocking access to it.

What else can I check and do to permanently fix this?
Thanks!

@digitalmalepinups

Please start your own thread, and include a link to your site, and we can take a look. But there’s very little we can do to help without a link to your site.

I have no idea what XML-RPC even is, and so I’ve never turned it off

XML-RPC is how Jetpack and other services communicate with your server. You might never have switched it off, but your hosting provider might have, or a security feature at your host or a security plugin on your site can be restricting access to that.

https://jetpack.com/support/getting-started-with-jetpack/fixing-jetpack-connection-issues/#check-xmlrpc-php