Yet another checkout spinner

Hi @andrewm57

I can’t see any Add to cart button in detail page. I can see JS error in console.
Uncaught Syntax Error: unexpected token:

Thanks
Ahir

@andrewm57

For better assistance, please share your WooCommerce error logs and System Status on this thread so we can take a look at your configuration and check the issue further:

System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).`

### WordPress Environment ###

WordPress address (URL): https://kingcountyfirewood.com
Site address (URL): https://kingcountyfirewood.com
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.26
PHP Post Max Size: 74 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.79.1
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.29-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: wpcl_
Total Database Size: 15.03MB
Database Data Size: 11.84MB
Database Index Size: 3.19MB
wpcl_woocommerce_sessions: Data: 0.25MB + Index: 0.02MB + Engine Aria
wpcl_woocommerce_api_keys: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_woocommerce_downloadable_product_permissions: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine Aria
wpcl_woocommerce_tax_rates: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_woocommerce_tax_rate_locations: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_woocommerce_shipping_zones: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_woocommerce_shipping_zone_locations: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_woocommerce_shipping_zone_methods: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_woocommerce_payment_tokens: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_woocommerce_payment_tokenmeta: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_woocommerce_log: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_actionscheduler_actions: Data: 0.03MB + Index: 0.08MB + Engine Aria
wpcl_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_actionscheduler_logs: Data: 0.03MB + Index: 0.03MB + Engine Aria
wpcl_akeeba_common: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_ak_params: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_ak_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcl_ak_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcl_ak_storage: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcl_ak_users: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_commentmeta: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_comments: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_layerslider: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_layerslider_revisions: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_links: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_options: Data: 2.35MB + Index: 0.08MB + Engine Aria
wpcl_postmeta: Data: 0.20MB + Index: 0.06MB + Engine Aria
wpcl_posts: Data: 0.51MB + Index: 0.05MB + Engine Aria
wpcl_redirection_404: Data: 0.23MB + Index: 0.09MB + Engine Aria
wpcl_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine Aria
wpcl_redirection_items: Data: 0.02MB + Index: 0.06MB + Engine Aria
wpcl_redirection_logs: Data: 0.04MB + Index: 0.04MB + Engine Aria
wpcl_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine Aria
wpcl_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_revslider_layer_animations: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_revslider_layer_animations_bkp: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_revslider_navigations: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_revslider_navigations_bkp: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_revslider_sliders: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_revslider_sliders_bkp: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_revslider_slides: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_revslider_slides_bkp: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_revslider_static_slides: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_revslider_static_slides_bkp: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_smush_dir_images: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_termmeta: Data: 0.02MB + Index: 0.03MB + Engine Aria
wpcl_terms: Data: 0.02MB + Index: 0.03MB + Engine Aria
wpcl_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine Aria
wpcl_usermeta: Data: 0.02MB + Index: 0.03MB + Engine Aria
wpcl_users: Data: 0.02MB + Index: 0.04MB + Engine Aria
wpcl_wc_admin_notes: Data: 0.04MB + Index: 0.02MB + Engine Aria
wpcl_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_wc_category_lookup: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine Aria
wpcl_wc_download_log: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_wc_order_coupon_lookup: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_wc_order_product_lookup: Data: 0.02MB + Index: 0.05MB + Engine Aria
wpcl_wc_order_stats: Data: 0.02MB + Index: 0.04MB + Engine Aria
wpcl_wc_order_tax_lookup: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_wc_product_meta_lookup: Data: 0.02MB + Index: 0.06MB + Engine Aria
wpcl_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcl_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_wc_webhooks: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_wfblockediplog: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_wfblocks7: Data: 0.06MB + Index: 0.04MB + Engine Aria
wpcl_wfconfig: Data: 1.82MB + Index: 0.02MB + Engine Aria
wpcl_wfcrawlers: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_wffilechanges: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_wffilemods: Data: 1.73MB + Index: 0.27MB + Engine Aria
wpcl_wfhits: Data: 2.05MB + Index: 0.75MB + Engine Aria
wpcl_wfhoover: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_wfissues: Data: 0.03MB + Index: 0.05MB + Engine Aria
wpcl_wfknownfilelist: Data: 0.95MB + Index: 0.15MB + Engine Aria
wpcl_wflivetraffichuman: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_wflocs: Data: 0.03MB + Index: 0.02MB + Engine Aria
wpcl_wflogins: Data: 0.20MB + Index: 0.08MB + Engine Aria
wpcl_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcl_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcl_wfnotifications: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_wfpendingissues: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_wfreversecache: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_wfsnipcache: Data: 0.02MB + Index: 0.04MB + Engine Aria
wpcl_wfstatus: Data: 0.12MB + Index: 0.11MB + Engine Aria
wpcl_wftrafficrates: Data: 0.01MB + Index: 0.01MB + Engine Aria

### Post Type Counts ###

attachment: 40
custom_css: 1
customize_changeset: 9
nav_menu_item: 6
page: 11
post: 1
product: 6
product_variation: 8
revision: 165
shop_order: 2
template: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (13) ###

Akeeba Backup for WordPress: by Akeeba Ltd – 7.5.14
Black Studio TinyMCE Widget: by Black Studio – 2.7.0
Classic Editor: by WordPress Contributors – 1.6.2
Disable Admin Notices Individually: by Creative Motion  – 1.2.7
Envato Market: by Envato – 2.0.6
Google XML Sitemaps: by Auctollo – 4.1.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0
WooCommerce Elavon Converge Gateway: by SkyVerge – 2.11.5
WooCommerce: by Automattic – 5.9.0
Wordfence Security: by Wordfence – 7.5.7
Smush: by WPMU DEV – 3.9.2
WPC Variations Radio Buttons for WooCommerce: by WPClever – 2.5.6
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.1

### Inactive Plugins (4) ###

Autoptimize: by Frank Goossens (futtta) – 2.9.3
BeTheme Header Builder: by Muffin group – 1.0.5
Redirection: by John Godley – 5.1.3
WP Super Cache: by Automattic – 1.7.4

### Must Use Plugins (1) ###

akeeba-backup-coreupdate.php: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #106 - /
Cart: #107 - /cart/
Checkout: #108 - /checkout/
My account: #109 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Betheme Child
Version: 1.6.2
Author URL: https://muffingroup.com
Child Theme: ?
Parent Theme Name: Betheme
Parent Theme Version: 25.1.5.1
Parent Theme Author URL: https://muffingroup.com/
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: betheme/woocommerce/archive-product.php
betheme/woocommerce/cart/cart-totals.php
betheme/woocommerce/cart/cart.php
betheme/woocommerce/cart/cross-sells.php
betheme/woocommerce/cart/mini-cart.php
betheme/woocommerce/checkout/form-checkout.php
betheme/woocommerce/content-product.php
betheme/woocommerce/content-single-product.php
betheme/woocommerce/loop/loop-end.php
betheme/woocommerce/loop/loop-start.php
betheme/woocommerce/loop/no-products-found.php
betheme/woocommerce/loop/pagination.php
betheme/woocommerce/myaccount/downloads.php
betheme/woocommerce/notices/error.php
betheme/woocommerce/notices/success.php
betheme/woocommerce/single-product/add-to-cart/external.php
betheme/woocommerce/single-product/meta.php
betheme/woocommerce/single-product/product-image.php
betheme/woocommerce/single-product/product-thumbnails.php
betheme/woocommerce/single-product/related.php
betheme/woocommerce/single-product/sale-flash.php
betheme/woocommerce/single-product/tabs/description.php
betheme/woocommerce/single-product/tabs/tabs.php
betheme/woocommerce/single-product/title.php
betheme/woocommerce/single-product/up-sells.php
betheme/woocommerce/single-product-reviews.php

### Elavon Converge Credit Card ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Save to Log

### Action Scheduler ###

Complete: 76
Oldest: 2021-11-28 06:40:13 -0800
Newest: 2021-12-04 16:30:06 -0800

### Status report information ###

Generated at: 2021-12-05 08:26:49 -08:00

I turned on logging in the payment gateway and placed an order. Spun endlessly, refreshed, and got a log of the transaction attempt. Too much secure info to post here.

Since it’s a live environment, I have the gateway turned off and CSS hiding cart stuff for now.

• This reply was modified 2 years, 12 months ago by andrewm57.

Hi @andrewm57

Thanks for sharing the system status report. Can you please temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce to see if that fixes the issue? You mentioned having done so already so but the system status report is showing differently.

Too much secure info to post here.

I can understand. Please note that you can remove any sensitive information from your system reports that you don’t want to be shared publicly.

BTW, have you checked our support documentation for troubleshooting the endless loading/spinner on the checkout page? : https://docs.woocommerce.com/document/endless-loadingspinner-on-the-checkout-page/

Sorry, here’s the stripped down status. Storefront theme, only WooCommerce and Elavon/Converge plugins activated.

### WordPress Environment ###

WordPress address (URL): https://kingcountyfirewood.com
Site address (URL): https://kingcountyfirewood.com
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.26
PHP Post Max Size: 74 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.79.1
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.29-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: wpcl_
Total Database Size: 15.07MB
Database Data Size: 11.87MB
Database Index Size: 3.20MB
wpcl_woocommerce_sessions: Data: 0.25MB + Index: 0.02MB + Engine Aria
wpcl_woocommerce_api_keys: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_woocommerce_downloadable_product_permissions: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine Aria
wpcl_woocommerce_tax_rates: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_woocommerce_tax_rate_locations: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_woocommerce_shipping_zones: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_woocommerce_shipping_zone_locations: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_woocommerce_shipping_zone_methods: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_woocommerce_payment_tokens: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_woocommerce_payment_tokenmeta: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_woocommerce_log: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_actionscheduler_actions: Data: 0.03MB + Index: 0.08MB + Engine Aria
wpcl_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_actionscheduler_logs: Data: 0.03MB + Index: 0.03MB + Engine Aria
wpcl_akeeba_common: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_ak_params: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_ak_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcl_ak_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpcl_ak_storage: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcl_ak_users: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_commentmeta: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_comments: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_layerslider: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_layerslider_revisions: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_links: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_options: Data: 2.35MB + Index: 0.08MB + Engine Aria
wpcl_postmeta: Data: 0.20MB + Index: 0.07MB + Engine Aria
wpcl_posts: Data: 0.53MB + Index: 0.05MB + Engine Aria
wpcl_redirection_404: Data: 0.23MB + Index: 0.09MB + Engine Aria
wpcl_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine Aria
wpcl_redirection_items: Data: 0.02MB + Index: 0.06MB + Engine Aria
wpcl_redirection_logs: Data: 0.04MB + Index: 0.04MB + Engine Aria
wpcl_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine Aria
wpcl_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_revslider_layer_animations: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_revslider_layer_animations_bkp: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_revslider_navigations: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_revslider_navigations_bkp: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_revslider_sliders: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_revslider_sliders_bkp: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_revslider_slides: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_revslider_slides_bkp: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_revslider_static_slides: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_revslider_static_slides_bkp: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_smush_dir_images: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_termmeta: Data: 0.02MB + Index: 0.03MB + Engine Aria
wpcl_terms: Data: 0.02MB + Index: 0.03MB + Engine Aria
wpcl_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine Aria
wpcl_usermeta: Data: 0.03MB + Index: 0.03MB + Engine Aria
wpcl_users: Data: 0.02MB + Index: 0.04MB + Engine Aria
wpcl_wc_admin_notes: Data: 0.04MB + Index: 0.02MB + Engine Aria
wpcl_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_wc_category_lookup: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine Aria
wpcl_wc_download_log: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_wc_order_coupon_lookup: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_wc_order_product_lookup: Data: 0.02MB + Index: 0.05MB + Engine Aria
wpcl_wc_order_stats: Data: 0.02MB + Index: 0.04MB + Engine Aria
wpcl_wc_order_tax_lookup: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_wc_product_meta_lookup: Data: 0.02MB + Index: 0.06MB + Engine Aria
wpcl_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcl_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_wc_webhooks: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_wfblockediplog: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_wfblocks7: Data: 0.06MB + Index: 0.04MB + Engine Aria
wpcl_wfconfig: Data: 1.82MB + Index: 0.02MB + Engine Aria
wpcl_wfcrawlers: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_wffilechanges: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_wffilemods: Data: 1.73MB + Index: 0.27MB + Engine Aria
wpcl_wfhits: Data: 2.05MB + Index: 0.75MB + Engine Aria
wpcl_wfhoover: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_wfissues: Data: 0.03MB + Index: 0.05MB + Engine Aria
wpcl_wfknownfilelist: Data: 0.95MB + Index: 0.15MB + Engine Aria
wpcl_wflivetraffichuman: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_wflocs: Data: 0.03MB + Index: 0.02MB + Engine Aria
wpcl_wflogins: Data: 0.20MB + Index: 0.08MB + Engine Aria
wpcl_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpcl_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpcl_wfnotifications: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_wfpendingissues: Data: 0.01MB + Index: 0.01MB + Engine Aria
wpcl_wfreversecache: Data: 0.02MB + Index: 0.02MB + Engine Aria
wpcl_wfsnipcache: Data: 0.02MB + Index: 0.04MB + Engine Aria
wpcl_wfstatus: Data: 0.12MB + Index: 0.11MB + Engine Aria
wpcl_wftrafficrates: Data: 0.01MB + Index: 0.01MB + Engine Aria

### Post Type Counts ###

attachment: 40
custom_css: 1
customize_changeset: 12
nav_menu_item: 6
page: 11
post: 1
product: 6
product_variation: 8
revision: 168
shop_order: 2
template: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (2) ###

WooCommerce Elavon Converge Gateway: by SkyVerge – 2.11.5
WooCommerce: by Automattic – 5.9.0

### Inactive Plugins (15) ###

Akeeba Backup for WordPress: by Akeeba Ltd – 7.5.14
Autoptimize: by Frank Goossens (futtta) – 2.9.3
BeTheme Header Builder: by Muffin group – 1.0.5
Black Studio TinyMCE Widget: by Black Studio – 2.7.0
Classic Editor: by WordPress Contributors – 1.6.2
Disable Admin Notices Individually: by Creative Motion <[email protected]> – 1.2.7
Envato Market: by Envato – 2.0.6
Google XML Sitemaps: by Auctollo – 4.1.1
Redirection: by John Godley – 5.1.3
Smush: by WPMU DEV – 3.9.2
Wordfence Security: by Wordfence – 7.5.7
WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0
WPC Variations Radio Buttons for WooCommerce: by WPClever – 2.5.6
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.1

WP Super Cache: by Automattic – 1.7.4

### Must Use Plugins (1) ###

akeeba-backup-coreupdate.php: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #106 - /
Cart: #107 - /cart/
Checkout: #108 - /checkout/
My account: #109 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Storefront
Version: 3.9.1
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Elavon Converge Credit Card ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Save to Log

### Action Scheduler ###

Complete: 79
Oldest: 2021-11-28 06:40:13 -0800
Newest: 2021-12-06 04:58:12 -0800

### Status report information ###

Generated at: 2021-12-06 05:00:11 -08:00

And the WC log:

12-06-2021 @ 04:58:13 - Request
method: POST
uri: ******
user-agent: WooCommerce-Elavon-Converge/2.11.5 (WooCommerce/5.9.0; WordPress/5.8.2)
headers: Array
(
    [Referer] => https://kingcountyfirewood.com
)
body: Array
(
    [ssl_transaction_type] => ccsale
    [ssl_merchant_id] => ******]
    [ssl_user_id] => ******]
    [ssl_pin] => ******]
    [ssl_vendor_id] => ******]
    [ssl_amount] => 10.00
)
duration: 0.52049s

12-06-2021 @ 04:58:13 - Response
code: 200
message: OK
headers: Array
(
    [date] => Mon, 06 Dec 2021 12:58:13 GMT
    [server] => Apache/2.4.37 (Red Hat) OpenSSL/1.1.1g
    [x-frame-options] => SAMEORIGIN
    [strict-transport-security] => max-age=31536000; includeSubDomains; preload
    [access-control-allow-origin] => *
    [cache-control] => no-store
    [access-control-allow-methods] => POST
)
body: EzsGSvk2QsOL7Ki4xKb5IwAAAX2P0sDn

Yes I checked that document. The URL’s match, and the JS/AJAX code issues are perhaps beyond my skill level.

Hi @andrewm57

Since you’re using our paid extension, you have access to our support team at WooCommerce.com. Please contact us at?WooCommerce.com > My Account > Support. You may need to create an account before you can access that page. Also, include a link to this forum thread, so that we can keep track of what’s already been done.

We’ve not seen any activity on this thread for a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.