Yet another Image optimization problem…

Hi,

We plan to release v3.0 for public testing in the next week, if everything goes according to plan.

The image optimization workflow has been re-designed and re-worked, and that should address any image optimization issues you may be encountering.

We apologize for any inconvenience, but request that you please wait for the new release.

Thank you in advance for your patience!

Best regards,

So you are basically saying I should wait and have my fingers crossed you might release within time schedule and that might solve issues?
Even though I understand you re totally busy with V3, as a paying customer this is not the service I was expecting…
So what should I do in the meantime as you advise against using other image optimization plugins?

Hi,

It was not a “saying” but a “requesting”.

of course if you don’t want wait , we will go with you.

from image server side , I see the images are optimized and waiting for pull back, but this pulling seems never happened.

Please check:

1. I see you have valutpress , it seems also have some security features , please make sure it doesn’t interfere with LSCWP’s operation.

2. Please check if your cron job is working.

I accessed your_domain.com/wp-cron.php manually from my browser, from server side I can see the number of images pulled back are immediately increased.

Best regards,

Thanks a lot for the detailed reply.

– I disabled vault press (which I have been using together with LSCache plugin without ever getting any problems)
– disabled firewall (which I had set up to whitelist Litespeed Cache IPs and has never interfered). There is actually nothing to edit/alter in vault press settings, so I don’t really know what to do here.

However, the situation has not changed and still only 1% of the images have been optimized.

I hope things get fixed in V3…

Since your new version is being postponed: could you kindly offer a solution to these existing problems me and various other users have been experiencing with image optimization?

Hi,

Could you please re-generate the report number , with link ?

Best regards,

Here is a new report:
OMDMCJYL

Kind regards

Hi,

Please submit a ticket here , with link of this post.

Best regards,

Thanks,

ticket created: #438746

I don’t know what is going on here. I can’t see the ticket in my account. I have answered that email:

Could you please also provide the SSH or FTP access to file system? we may need to edit some LSCWP code in order to log more messages there.

Best regards,
Ruikai.

I am going to remove those login credentials.

Hi,

You didn’t see the image opt was moving forward?

I am monitoring the img opt.

Best regards,

I don’t see the ticket in my support panel, hence I have deleted the login credentials I had send in the email reply. As far as the image optimization is concerned I just discovered it is now at 3%…

Hi,

Yes, I just replied that ticket , you should see it bump up , or receive a mail from it.

Best regards,

It still is not working. As I see many users are reporting the same or similar issues I believe it would be best to release a global fix. But please do something about it…it’s been weeks now ??

Hi,

Yes, I’m sorry for all the troubles.

Other users are due to server issue that happened today , not exactly the same cause in your site.

Please check the ticket mail.

Best regards,