YITH – Issue payment method

  • Hi,

    First of all thank you very much for this great plugin. I am building this website for a client and I’ve suggested to get the premium features to help you guys as well. Unfortunately my client was happy with the free features.

    My problem:
    First I’ve put a test order for the giftcard of €50,-. Everything worked fine and after putting the order status to complete, the mail was sent as wished. However now I am trying to buy a product of €30,- with the giftcode, but unfortunately I am getting the error that I need to select a payment method. After the error message the giftcode just gets a reset to €0,-. I’ve recorded to help us both:

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Juan Coronel

    (@juaancmendez)

    Hello there,
    we hope you’re doing well!

    Have you checked to see if any errors appear in the browser console when this happens? Or if an error appears in the WooCommerce logs?

    Do you have the plugin/WC and WP updated to the latest version?

    Please let us know.

    Best regards.

    It happens to me too.

    But I had other strange behaviors…
    Let me explain:
    1) i buy the gift card and I set the order as completed.
    2) I apply the coupon code to the cart (not at the checkout) and then I go to the checkout. The total is less than the full value of the gift card, so I’ve still credit to use. The order completes without errors.
    3) I make another order. This time I apply the coupon to the checkout page. I get the error about the selection of the payment.
    4) I remove the coupon from the cart and… the coupon seems disappear, I cannot use it anymore. I don’t complete the order.
    5) I buy another gift card and I set the order as complete.
    6) I notice in your plugin, in the gift cards list, that a part of the previous coupon was used for the latest order, but it’s not true (and it was not applied in the latest order…)

    Something weird… it seems there are multiple bugs here…

    Plugin Support Juan Coronel

    (@juaancmendez)

    Hello @web4people ,

    I recommend opening a separate topic for your problem so we can help you.

    Best regards.

    Thread Starter mediavi

    (@mediavi)

    Hi,

    I’ve recorded the web console as well this time.

    Thanks in advance.

    https://youtu.be/doc7Denm7eM

Viewing 4 replies - 1 through 4 (of 4 total)
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