• Resolved Lisa K

    (@passiondove)


    Hi
    See attached screenshot for the message I receive.
    When I edit a product and click update, a message pops up saying “Failed to Save” try again… so I click Try again and then click update and it works.
    I contacted TSO Host because the message says to check with them and they told me to deactivate and try one by one.
    I have deactivated every plugin and have narrowed it down to Yoast.
    Please advise me on correcting this issue.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Lisa K

    (@passiondove)

    I can’t attach the screenshot.

    Plugin Support devnihil

    (@devnihil)

    @passiondove We’re sorry to hear you are experiencing this issue on your site.

    Regarding your issue, We’ve identified several concerns in your message and responded to each below:

    When I edit a product and click update, a message pops up saying “Failed to Save” try again… so I click Try again and then click update and it works. I contacted TSO Host because the message says to check with them and they told me to deactivate and try one by one. I have deactivated every plugin and have narrowed it down to Yoast.

    Unfortunately we weren’t able to replicate the issue as you described.

    Can you please confirm you are using the most recent release of Yoast SEO version 18.1? You can learn more about updating here: https://yoast.com/help/how-can-i-update-my-free-plugin/

    Also, can you confirm you are using WordPress 5.9? You can check by clicking on the W in the top left and selecting About. If you need to update, please check with your host provider. Please know that if you are using an older version of WordPress Core you may experience unexpected behavior with Yoast. This guide explains more: https://yoast.com/why-we-dont-support-old-wordpress-versions/

    If you update to the most current version of WordPress and Yoast SEO, does this resolve the issue?

    Also, can you please confirm you have performed a complete conflict check by disabling other plugins, and resetting the theme to a default such as TwentyTwentyOne and let us know the results? If the issue is only occurring with the Yoast SEO plugin and WooCommerce active, it may be due to a conflict with your theme.

    I can’t attach the screenshot.

    You can provide a screenshot by uploading it to an image sharing site such as https://pasteboard.co/ or something similar, and then including the link to the uploaded image in your reply.

    We are going ahead and mark this topic as resolved due to inactivity. If you require any further assistance, feel free to create a new topic. Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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