Yotpo Review Freezes on Woocommerce Product Page

  • Resolved andrearippon

    (@andrearippon)


    2 years, 10 months ago

    People are trying to submit reviews using Yotpo on my Woocommerce Product page. It hasn’t worked for months – but recently a few people have successfully submitted reviews. I have free versions of both plugins. Both are regularly updated. Woocommerce Version 6.4.0 and Yotpo version Version 1.1.8.

    I tried this fix https://support.yotpo.com/en/article/reviews-widget-freezes-when-trying-to-post-a-review-troubleshooting-guide but when I do a search on ‘yotpo main widget’, it says phrase not found.

    Here is what the Yotpo Support Person says: 

    Support UGC (06/04/2022, 16:38:26): ??Welcome to Yotpo Chat Support!
How can we assist you today? 
Andrea (06/04/2022, 16:39:08): I'm using the Free version of Yotpo - as a widget on my Woocommerce platform.  My customers are unable to post reviews - it just buffers for hours and never shows up.  How can I fix this? 
Kenneth John M (06/04/2022, 17:06:36): I tried to replicate the issue on a clean environment and it allows me to submit a review without buffering. It seems that the issue is caused by something else not with Yotpo I recommend you to contact your developer or reach out to WooCommerce for further assistance. I'll send you a screenshot showing that I was able to submit a test review on a clean environment. 
Andrea (06/04/2022, 17:07:28): Ok. Thank you.  So you think it might be Woocommerce? 
Kenneth John M (06/04/2022, 17:07:51): Yes, I think a code on your theme or backend is causing the problem. Here's the screenshot: https://yotpo.my.salesforce.com/sfc/p/b0000000aj77/a/7Q000000LSbo/78VzTnPEF4ttT4beoB7NtWK9koR69gH0DEhBvtQl6w0

I messaged Woocommerce support last week, but didn't get a response.  Can anyone on here help me with 'a code on my theme/backend'?  I'm not very good at all this, but I'm very good at following instructions.  Thank you so much - I appreciate any help I can get.

BTW - my status report is here...
'
Overrides: –

### Action Scheduler ###

Complete: 48
Oldest: 2022-03-15 20:54:02 +0000
Newest: 2022-04-14 13:27:10 +0000

### Status report information ###

Generated at: 2022-04-14 13:30:32 +00:00

    Best wishes
    Andrea

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @andrearippon

    Thanks for sharing the chat transcript.

    In absence on the complete system status report I’m assuming that you are using the Yotpo: Product & Photo Reviews for WooCommerce plugin. Is that correct?

    If yes, then we recommend opening a thread in the plugin’s dedicated forum at https://www.ads-software.com/support/plugin/yotpo-social-reviews-for-woocommerce/ for best support.

    Kindly note that this particular forum is for questions that are directly related to the features and functionality of the free WooCommerce plugin. While we’re experts on our own products, third-party plugins are best supported by their own developers.

    If you are not using that plugin, then in order for us to get a better idea of your setup, could you please share a full copy of your site’s System Status? (You can, of course, redact any sensitive or identifiable information, if you’d prefer) You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thanks

    Thread Starter andrearippon

    (@andrearippon)

    Thanks Margaret – I’ll move it over.

    Hi @andrearippon

    Thank you. I’m marking this thread as resolved now. If you have any other questions related to WooCommerce core, feel free to open a new thread ??

Viewing 3 replies - 1 through 3 (of 3 total)
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