You already have an account login button not working
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Hey,
So basically after the user gets to the checkout page, if the user already has an account, it tells them to login with “You already have an account please login”. For some reason this button is not hyperlinked to any URL. It was working fine a week ago or so but now its not. Any idea what this could be?
Thanking you,
SohamThe page I need help with: [log in to see the link]
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Hey there!
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.Sure here you go!
### WordPress Environment ### WordPress address (URL): https://savetheyoungheart.com Site address (URL): https://savetheyoungheart.com WC Version: 4.5.2 REST API Version: ? 4.5.2 WC Blocks Version: ? 3.3.0 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 1.5.0 Log Directory Writable: ? WP Version: 5.5.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.2.32 PHP Post Max Size: 128 MB PHP Time Limit: 120 PHP Max Input Vars: 5000 cURL Version: 7.62.0 OpenSSL/1.0.2k SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.13-MariaDB Max Upload Size: 128 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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shop_coupon: 5 shop_order: 280 shop_order_refund: 1 sidebar: 3 wpcf7_contact_form: 5 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (44) ### WooCommerce PayUmoney BOLT with Shiprocket: by PayUmoney – 3.7 – Installed version not tested with active version of WooCommerce 4.5.2 Amelia: by TMS – 2.9 Autoptimize: by Frank Goossens (futtta) – 2.7.7 iThemes Security: by iThemes – 7.8.0 Bold Builder: by BoldThemes – 2.7.4 BoldThemes WordPress Importer: by BoldThemes – 2.5.9 Check Email: by MachoThemes – 0.6.2 Contact Form 7: by Takayuki Miyoshi – 5.2.2 Woocommerce one page checkout and layouts: by BluePlugins – 2.4 – Installed version not tested with active version of WooCommerce 4.5.2 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.5 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.12.2 Health Check & Troubleshooting: by The www.ads-software.com community – 1.4.5 Social Login Buttons by Heateor: by Team Heateor – 1.1.20 LearnDash LMS - Course Grid: by LearnDash – 1.6.0 LearnDash LMS - Notifications: by LearnDash – 1.4.1 LearnDash ProPanel: by LearnDash – 2.1.3 LearnDash LMS - WooCommerce Integration: by LearnDash – 1.8.0 – Installed version not tested with active version of WooCommerce 4.5.2 Medicare: by BoldThemes – 1.7.5 Menu Icons: by ThemeIsle – 0.12.5 Meta Box: by MetaBox.io – 5.3.3 Profile Builder - Custom CSS Classes on fields: by cozmoslabs Madalin Ungureanu – 1.0.4 Profile Builder - Labels Edit Add-On: by Cozmoslabs Cristophor Hurduban – 1.1.2 PB SEO Friendly Images Pro: by Pascal Bajorat – 4.0.4 PixelYourSite: by PixelYourSite – 7.1.13 Post SMTP: by Yehuda Hassine – 2.0.15 Profile Builder: by Cozmoslabs – 3.2.6 LearnDash LMS: by LearnDash – 3.2.2 ShortPixel Adaptive Images: by ShortPixel – 2.0.6 Simple History: by P?r Thernstr?m – 2.37.2 Super Socializer: by Team Heateor – 7.12.50 User Menus: by Code Atlantic – 1.2.4 W3 Total Cache: by BoldGrid – 0.14.4 WooCommerce SSL Seal: by WP Fix It – 1.6 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Blocks: by Automattic – 3.3.0 – Installed version not tested with active version of WooCommerce 4.5.2 Direct Checkout for WooCommerce: by QuadLayers – 2.4.0 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Services: by Automattic – 1.24.2 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce: by Automattic – 4.5.2 WooSidebars: by WooCommerce – 1.4.5 Wordfence Security: by Wordfence – 7.4.11 WordPress Importer: by wordpressdotorg – 0.7 WP Add Custom CSS: by Daniele De Santis – 1.1.6 SEOPress: by SEOPress – 3.9.2 Smush Pro: by WPMU DEV – 3.6.0 WPMU DEV Dashboard: by WPMU DEV – 4.8.2 ### Inactive Plugins (0) ### ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (2) ### Health Check Troubleshooting Mode: by – 1.7.1 LearnDash LMS Multisite: by LearnDash – 1.0.0 ### Settings ### API Enabled: – Force SSL: – Currency: INR (?) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: course (course) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #322 - /shop/ Cart: #816 - /shop/cart/ Checkout: #817 - /shop/checkout/ My account: ? Page does not contain the shortcode. Terms and conditions: #4008 - /terms-and-conditions/ ### Theme ### Name: Medicare Version: 1.7.1 Author URL: https://bold-themes.com Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: medicare/woocommerce/cart/cart-totals.php medicare/woocommerce/cart/cross-sells.php medicare/woocommerce/cart/mini-cart.php medicare/woocommerce/content-single-product.php medicare/woocommerce/content-widget-product.php medicare/woocommerce/loop/add-to-cart.php medicare/woocommerce/loop/orderby.php medicare/woocommerce/loop/sale-flash.php medicare/woocommerce/single-product/meta.php medicare/woocommerce/single-product/product-image.php medicare/woocommerce/single-product/product-thumbnails.php medicare/woocommerce/single-product/rating.php medicare/woocommerce/single-product/related.php medicare/woocommerce/single-product/sale-flash.php medicare/woocommerce/single-product/tabs/additional-information.php medicare/woocommerce/single-product/tabs/description.php medicare/woocommerce/single-product/tabs/tabs.php medicare/woocommerce/single-product/title.php medicare/woocommerce/single-product/up-sells.php medicare/woocommerce/single-product-reviews.php ### Action Scheduler ### Complete: 135 Oldest: 2020-08-17 11:55:34 +0530 Newest: 2020-09-16 16:42:10 +0530 Pending: 1 Oldest: 2020-09-17 15:46:52 +0530 Newest: 2020-09-17 15:46:52 +0530
Hi Soham,
According to your system status report, I see the following information:
My account: ? Page does not contain the shortcode.
.Go to WP-Admin > Pages > Edit My Account page, make sure it has this shortcode
[woocommerce_my_account]
.Let us know if that helps fix the problem.
Hey there,
No sadly that did not help :/
I found another thread with the same issue. https://www.ads-software.com/support/topic/logged-in-users-see-an-account-is-already-registered-with-your-email/#post-13422112
I ran a test on your site and I was able to replicate the behavior on your site. I also checked the other forum topic that you send and it looks similar.
Can you send me a screenshot of your Wp-Admin > WooCommerce > Settings > Accounts & Privacy to check how you have configured your checkout page so that I can test it on my test site as well?
If you don’t already have a screenshot service installed, here are a few options:
* https://awesomescreenshot.com/ There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/.
Thanks!
Hey there,
Sure here you go…
https://snipboard.io/8IKNTV.jpg
https://snipboard.io/mp0boy.jpgAlso Ive disabled the “Allow customers to log into an existing account during checkout” as that messed up the checkout flow.I would like if the broken button could go to the login page
Got it, you need to enable All customers to log into an existing account during checkout:
Link to image: https://d.pr/i/vk6QSIThis will toggle the display of login fields on the page:
Link to image: https://d.pr/i/MNbVPIHey @sohamagarwal00
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Thanks,
- The topic ‘You already have an account login button not working’ is closed to new replies.