“You do not have permission to view this file” of file I uploaded

  • Resolved michaelrmurrin

    (@michaelrmurrin)


    4 years, 3 months ago

    I have recently migrated my site from wordpress.com to www.ads-software.com. I am using BlueHost to host my website with www.ads-software.com. I used the export and import features within the WordPress editor to export and import my site from wordpress.com to www.ads-software.com.

    I installed the plugin to use the Classic Editor, so I am using the Classic Editor.

    The website is not published yet. All of the URL names are under “box.####.temp.domains” names.

    (Well, I clicked “publish” in order to publish my website a little over 24 hours ago, but I read that it may take up to 72 hours for the website to be published. The new (www.ads-software.com) version has not been published as of yet. But that’s not the “issue” – I am only providing this information in case it may provide relevant information to help with the below issue).

    The reason I migrated my site to www.ads-software.com is so that I could use plugins such as EDD (Easy Digital Downloads) to allow purchases on my website, without purchasing the expensive wordpress.com business plan.

    I am currently using the EDD (Easy Digital Downloads) plugin.

    After I migrated my site, and after I started editing my site via the BlueHost and worpress.org editor, and after I installed the Easy Digital Downloads plugin, I have uploaded several new downloads (PDFs) for purchase, and I have provided links with purchase buttons in a couple of pages on my website.

    The issue I am encountering is – I cannot review the PDFs to make sure they are OK! When I go to the “Media” page, then go to any of the PDFs I want to check, it shows the first page of the PDF as a “preview”, then when I click “view attachment page”, it takes me to a webpage that says “You do not have permission to view this file”. How do I not have permission to view it? I uploaded it!

    As of now, I can’t review the PDFs that I have uploaded for sale on my website.

    Does anyone have any help as to why this problem is happening and/or how to fix it to where I can view the PDFs I have uploaded?

    Thank you.

    edit – added information about when I added the PDFs, also slight information correction.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator bcworkz

    (@bcworkz)

    As a guess, it sounds like the attachment page template doesn’t know how to work with EDD restrictions. I suggest you seek help in the dedicated support forum for EDD where its devs and expert users are in a better place to help you.
    https://www.ads-software.com/support/plugin/easy-digital-downloads/

    Thread Starter michaelrmurrin

    (@michaelrmurrin)

    Thanks for the response. Once I changed the DNS (and nameservers or whatever) of my website, and it was officially published and hosted by BlueHost, the problem got fixed. I can now access/view/preview all of my download files. I’m guessing the problem had something to do with the temporary domain names.

Viewing 2 replies - 1 through 2 (of 2 total)
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