Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author rajeshsingh520

    (@rajeshsingh520)

    That error can come before the order cancellation request was made

    due to this following reason:
    1) person tried to do cancellation for the order that was not placed from his account

    2) order cancellation time was gone past

    3) user tried to do the cacellation of the order with the order status that is not allowed for cacellation

    if you got the error outside this then please send us exact steps so we can reproduce the issue on our end

    Thread Starter vikasshiva9

    (@vikasshiva9)

    1) person trying to cancel our order
    2) i did not set any cancellation time.
    3) i set all order status

    check these url for image :-

    https://ibb.co/GRsmg94
    https://ibb.co/dDMW4XS
    https://ibb.co/KN46Pq5

    Plugin Author rajeshsingh520

    (@rajeshsingh520)

    Will need more detail

    1) the order that gave error on cancellation was placed by a gust customer or registered customer

    2) the order cancellation request was placed from the my account section of woccommerce or the Order detail page ( whose links are send in the email to the guest customer )

    Thread Starter vikasshiva9

    (@vikasshiva9)

    1) order placed by registered customer
    2) from both side i try.

    check url for image

    https://ibb.co/XVQHJhj
    https://ibb.co/JFQF4Wj
    https://ibb.co/xz2jB5b

    Plugin Author rajeshsingh520

    (@rajeshsingh520)

    thanks for the detail will do a test run meanwhile disable this option and then try again

    View post on imgur.com

    Plugin Author rajeshsingh520

    (@rajeshsingh520)

    Sorry we ran the test on our end but we where not ablet to recreate the issue

    here is the video of the test run https://youtu.be/46iQKKXkQe4

    will recoment you deactivate all other plugin and leaving Woocommerce and our plugin active with WordPress default theme Twentytwenty and then do the test you will be able to find the conflicting plugin

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘[NSFW] You do not have permissions to request cancellation for this order.’ is closed to new replies.