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  • Resolved Tommaso99

    (@tommaso99)


    2 years, 5 months ago

    I’m trying to connect my Woo store to the TikTok Pixel.
    I installed this plugin and when I click on Connect Account, I get an error page that says:
    error
    You don’t have access to this resource.
    Code: 10003
    LogId: 2022060414562201024524313309089461

    Why?
    Also, yesterday I could make the connection and I was going to the confirmation page but then the pixel wasn’t working and the Pixel Helper Chrome Plugin couldn’t find it

    • This topic was modified 2 years, 5 months ago by Tommaso99.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor TikTok

    (@tiktokforbusiness)

    hi @tommaso99
    We’re sorry to hear that you are experiencing the above issue – can you please take screenshots (full screen) or a video of the experience so we can see?

    Plugin Contributor TikTok

    (@tiktokforbusiness)

    Hi @tommaso99,

    I wanted to follow-up on your second question regarding the pixel helper. The pixel associated with this integration is not a browser based pixel so it will not show up in the pixel helper tool.

    Plugin Contributor TikTok

    (@tiktokforbusiness)

    Hi @tommaso99,

    On your first issue, can you please retry and send through the corresponding logID? We were unable to trace / investigate the previous logid because it had been purged. Thanks

    Plugin Contributor TikTok

    (@tiktokforbusiness)

    @tommaso99 – let our team know if you are still encountering any issues with the TikTok for WooCommerce Plugin – at this time it appears your account is connected but if you are experiencing any problems please reach out to our support team.

    To file a support ticket with the TikTok for Business team follow the below instructions:
    1. Go to (TikTok for Business Support- https://ads.tiktok.com/athena/requester/form/1674225710396421?identify_key=6a1e079024806640c5e1e695d13db80949525168a052299b4970f9c99cb5ac78&board_id=1705151646989423&category_1_id=1717270337208322)
    2. Login with your TikTok for Business Account credentials (In order to submit a customer support ticket, you must have a TikTok for Business account)
    3. Select “E-Commerce Platform Integration”
    4.Under Question Category, select “TikTok and Business Plugin Channel Setting”
    5.Fill out the required fields in the support ticket (please make indicate that you are using the WooCommerce Plugin, provide your website URL, and Catalog ID if available)

Viewing 4 replies - 1 through 4 (of 4 total)
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