You don’t have permission to edit these settings.

  • Resolved prodigito

    (@prodigito)


    3 years, 3 months ago

    I'm trying to connect my page to facebook, but when I start this message appears:

Administrator permission required
You don't have permission to edit these settings. Reach out to the admin of 'Nay's Box' to gain access.

I've already added myself as an admin to business manager and all assets related but it don’t work.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    Facebook is particular about connecting to and managing business pages. Some steps to try to resolve this:

    * Navigate to the Facebook Business Settings – Pages area, select the Page in question, go to the People tab, and ensure your name is listed there with the Manage Page toggle enabled.
    * Check if the steps in this article help gain the correct access: https://www.facebook.com/business/help/183277585892925?id=420299598837059
    * If gaining access to the page in Business Manager didn’t solve it, please reach out via the Facebook Merchant Support page for further help with it.

    Please get back to us with your findings along with your System Status Report if the above steps don’t resolve the error.

    [You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.]

    Thank you for working with us on this.

    Thread Starter prodigito

    (@prodigito)

    Thanks for your help! But I tried to do this steps, and the Support just say to follow the same page wich you sent to me

    Plugin Support B C. a11n

    (@battouly)

    Hi @prodigito,

    It sounds like you are just admin and not owner of the Facebook assets you are trying to connect to.

    When connecting your site to Facebook via Facebook for WooCommerce, the profile used to log in has to be the owner of the assets, not just admins. We’ve seen errors similar to the one you are getting displayed when the merchants don’t own the page or catalog or pixel, as it’s actually owned by someone else/another business.

    If you are not the owner of the assets, reach out to the owner, provide them with admin access to the site and guide them on how to connect to the right assets.

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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