You have been billing me fraudulently
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I have attempted to contact wp commerce numerous times as they are billing me fraudulently.
In October 2018 I paid for 30 days ‘premium’ support. I received a three replies in total (one of which was simply the following: “That’s us! Can you tell me about the issue you’re having? I’m more than happy to help”) and then they stopped responding to me.
They then continued to bill me $49 USD every month despite me attempting to contact them numerous times. This appears to be the only place that they are appearing.
DO NOT PAY THEM ANY MONEY!
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The response I received from Justin Sainton @justinsainton is completely unacceptable. He acknowledges his website is broken but refuses to refund me the money he owes me. So I am sharing it here so that everyone can be forewarned. I managed to track him down on LinkedIn.
Feb 24 Justin Sainton 2:24 AM
HI Stephen,
Happy to do what I can do – I’ve canceled your profile (which I believe you had the ability to do on the wpecommerce.org site in your profile, but I haven’t looked at the site in some time).
I think the support mechanisms on the site must be broken in some way, because this is the first I’ve heard from you (here and I saw your note on the support forum).
You shouldn’t see any future charges, but I don’t know how much I can do in the way of refunds.
Feb 24 Stephen Swavley sent the following messages at 10:52 AM
There was nothing to cancel on my profile – otherwise I would have.And you can definitely resolve the refund – you just have to decide to be honest and do the right thing.
Either refund to my Amex card or I will give you my Wells Fargo bank account details.
MAR 3 Stephen Swavley 7:17 AM
So I assume that despite acknowledging your site is broken that you have no intention of actually refunding me the money you owe me?`It is now March 18th and I still haven’t heard anything from Justin.
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