'You have successfully subscribed!' message not displayed – plugin conflict
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All other status messages are shown OK, e.g. “A confirmation message is on its way!”, “That email address is not subscribed.”
When a new subscriber clicks on the email confirmation link the user is redirected to the subscribe page with the shortcode but the page displays as standard, e.g. with an empty input box and subscribe buttons. The “success” message is not shown.
The new user is however correctly added to Subscribe2 and they receive ‘new post’ emails.
After much digging around I have found that the problem is caused by a plugin conflict with Jetpack, and specifically the Publicize and Sharing modules. If either is active, the Subscribe2 “success” message is not displayed. Deactivate them and the “success” message for Subscribe2 is displayed when clicking to confirm.
[I deactivated all plugins on the site and switched on one at a time – it’s only Jetpack that is conflicting with Subscribe2. Some other activated Jetpack modules do not affect Subscribe2 but the site doesn’t use every Jetpack module – two that definitely cause a problem are Publicize and Sharing, but others I don’t use might.]
The subscribe page is here: Subscribe to the Herald The Jetpack modules are active so the problem can be seen live – try adding yourself as a new subscriber to see ‘no message’; and then subscribe again to see a valid message.
The site theme is inFocus but I have tried Twenty Fourteen and the same problem exists, so it’s not a theme issue.
In posts such as https://www.ads-software.com/support/topic/plugin-subscribe2-successful-subscription-message-doesnt-display?replies=13 and https://www.ads-software.com/support/topic/plugin-subscribe2-confirmation-link-sending-to-subscription-form?replies=7 you identified potential solutions to similar confirmation problems.
Please could you have a look and suggest a solution or workaround for this problem?
As Jetpack is one of the best known plugins, I could also raise the issue with Jetpack if you think (and can identify what) they are doing something wrong.
PS. This is kind of related to this post https://www.ads-software.com/support/topic/not-able-to-redirect-to-home-page-1?replies=7 but having narrowed down the numerous discussion elements in that thread and identified the root problem, I thought it best to post a new distinct issue.
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