You must accept our Terms & Conditions / pro

  • Resolved selett

    (@selett)


    3 months, 2 weeks ago

    Hi guys!
    My WP site runs on WooCommerce with the Seedone Pro theme.

    I purchased and activated the MultiStep Checkout for WooCommerce Pro plugin. However, I’m encountering an issue on my site, (https://www.spiredaline.com), during the checkout process. I cannot proceed to the “Order” step, specifically the billing details, because I’m prompted with “You must accept our Terms & Conditions,” but there’s no checkbox or button to accept them. I don’t face this issue with the free version of the plugin.

    If I bypass this step by removing the terms and conditions validation, then the following steps, “Shipping Details” and “Confirm Order,” show up as blank pages.

    I’ve attached some screenshots below to help illustrate the issue. You can see the problem with the missing Terms & Conditions checkbox and the blank pages that appear in the following steps.

    What could be the solution to this issue?

    Thanks in advance.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Dina S.

    (@themehighsupport)

    Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Thread Starter selett

    (@selett)

    Hi,

    Thank you. It’s done

    Regards

    Dina S.

    (@themehighsupport)

    Upon checking your site, we noticed that the theme is adding extra div tags to the checkout form to apply its own styling. Our plugin also modifies the checkout form, and the additional div tags from the theme are causing conflicts with these modifications.?
    ?
    In order to resolve this issue, the extra div tags need to be removed from the checkout form to allow our plugin to function smoothly, and to achieve it please add the below code snippet in your theme’s functions.php file.

    function custom_remove_woocommerce_checkout_actions_if_plugin_active() {
        if (is_plugin_active('woocommerce-multistep-checkout/woocommerce-multistep-checkout.php') && is_checkout()) {
            remove_action('woocommerce_checkout_before_customer_details', 'seedone_action_echo_div_checkout_before_customer_details');
            remove_action('woocommerce_checkout_before_order_review_heading', 'seedone_action_echo_div_checkout_before_order_review_heading');
            remove_action('woocommerce_checkout_after_order_review', 'seedone_action_echo_div_checkout_after_order_review');
        }
    }
    add_action('wp', 'custom_remove_woocommerce_checkout_actions_if_plugin_active', 20);

    Have a great day!

    Thread Starter selett

    (@selett)

    Hi Diana

    Thank you, the issue is resolved. I had the same problem on https://www.oyas.site, and it’s also fixed now.

    Have a great day!
    Regard

    Sebastien

    • This reply was modified 3 months, 1 week ago by selett.
    Dina S.

    (@themehighsupport)

    Glad to hear that!

    Have a great day.

Viewing 5 replies - 1 through 5 (of 5 total)
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