you tube icon not opening, displaying error message

Hello there,

Can you please share the screenshot of your issue so that we can understand it better and suggest you some proper solution?

Thanks.

Thank you, I seem to be unable to share the screenshot here, it will not paste. Can I PM you?

Hello there,

Please use https://imgur.com/ to upload the screenshot and share the link of the screenshot and also please share the URL of the page where you are facing the issue.

Thanks.

https://imgur.com/oMwWOpZ
https://acimcentre.org/our-approach/

Thank you

Hello there,

Its a bit strange issue. Can you please delete the whole icon set and add a new icon set and use there and let us know if the issue still exists.

Thanks.

Thank you for this response.

I have tried this and have the same issue. What is interesting is that when I go to the page, right click the icon and select ‘open in a new window’ the youtube page opens. It is when I click on the icon that the error arises. I have tried other options, setting the icon to open in new page, in same page. Still the same problem.

Thank you and I look forward to your further suggestions?

Hello there,

It seems there is some other js code written in some other plugin or your active theme which is displaying the link of the youtube as the lightbox explicitely. It is adding rel=”lightbox[auto_group]” attribute for any link which has youtube url.

Please see below URL for the screenshot.

View post on imgur.com

So please find that plugin or section which is adding the lightbox attribute and modify the code or settings to skip that specific youtube URL. We probably think that is coming from your active theme.

Thanks.

Thank you for this support, we will follow up with theme developers.
Best regards
Linda