“Your account has been deleted” is only email being sent out. No others.

@ryanhaight

Try to do a Theme/Plugin conflict test if your Theme
or another Plugin is causing a conflict with UM.

https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test

Try to enable PHP error logging if the debug will give some more info about this issue.

https://docs.ultimatemember.com/article/1751-enable-debug-logging

You will probably get a PHP log file with notices and errors in this file:
.../wp-content/debug.log

Post the content of this file here in the Forum.
You can remove any text with your domain info.
For best formatting use the Forum’s CODE format.

I performed the theme/plugin conflict test by deactivating all plugins, except for Ultimate Member, and used the twenty-twenty-three WordPress theme. I also enabled PHP error logging.

I’m still having the same result. Only the account deletion emails are being sent out from the site when I delete a user. No email is being sent out when a user registers.

The debug.log is not providing any information.

Thanks for your continued support.

@ryanhaight

Try to send email to the User from the backend WP All Users page.

Try to activate/deactivate the Action Scheduler:

https://docs.ultimatemember.com/article/1947-action-scheduler-in-ultimate-member

Emails are being successfully sent out and delivered to the users from the WP All Users page. I sent a password reset email and it showed up in the users inbox.

Also, I’ve enabled Action Scheduler.

@ryanhaight

Try to disable Action Scheduler.

Action Scheduler has been disabled.

I tested registering a new user again and still am not receiving the notifications.

Again, thanks for your continued support on this.

@ryanhaight

Have you entered all these “Email sender options” fields?

https://docs.ultimatemember.com/article/42-emails-tab#email_template

Yes.

Any other ideas on troubleshooting this issue?

@ryanhaight

Is your Web Hosting using any security/firewall software tools like “ModSecurity”?

I checked with the hosting support team and they said “the ModSecurity or another server side security measure isn’t catching the emails or blocking them”

@ryanhaight

Can you deactivate “ModSecurity” in your cPanel?

Just chatted with hosting support engineers and found out that mod security is not active on the platform…
“…?mod_security?and?mod_rewrite?are not active on the platform. Just a note regarding any mods or functions on Flywheel: they are enabled or disabled on a platform-wide basis; we will not be able to modify this for any individual installs if it was requested.”

@ryanhaight

I don’t think your issue is emails not being sent
but UM is not able to read your email template files
for creating the emails including placeholders etc.

Have you tried to edit and save any UM email templates with success?

Look at the Directory permissions for the email templates folder.

https://docs.ultimatemember.com/article/1335-email-templates

• This reply was modified 2 weeks, 3 days ago by missveronica.

Yes, I’ve been able to modify an email template with a new subject and the changes stayed in tact.

Again, thanks for your help on this. Surely we’ll figure this out soon.

Ryan