“Your account has been deleted” is only email being sent out. No others.

  • The only email notification that is being sent out is the “Your account has been deleted” to the user when we remove a user. All other email notification are not being sent out, including the notification of a new user signing up.

    • Ultimate Member 2.9.2
    • Ultimate Member ReCaptcha is installed
    • All of the ‘Emails’ have been disable and re-enabled
    • I’ve installed the ‘Check & Log Email – Easy Email Testing & Mail logging’ plugin and it only logs the “Your account has been deleted” email. It also successfully sends out a test email from the plugin. So this tells me that email settings are set up correctly since emails are being sent out. Just not sure why only one of the notification emails are being sent.

    Any help would be greatly appreciated.

    Thanks!

Viewing 9 replies - 16 through 24 (of 24 total)
  • Thread Starter ryanhaight

    (@ryanhaight)

    Any other ideas on how to fix this? If not, I’ll need to move on to another solution.

    Thanks again for your support.

    missveronica

    (@missveronicatv)

    @ryanhaight

    UM version 2.10.0 will probably be available later today.
    Try to install the update if this will fix your email issues.

    Thread Starter ryanhaight

    (@ryanhaight)

    Still no luck after updating to 2.10.0.

    Account deletion email goes through successfully, but the account registration email does not send out.

    missveronica

    (@missveronicatv)

    @ryanhaight

    I have made an email log & trace plugin for details about how UM is executing your emails.

    Download via the Green Code button and install the zip file via WP New plugin upload.

    No settings are required and the plugin will create a log to a text file
    wp-content/um_logging_email.txt which you can post here in the Forum.

    https://github.com/MissVeronica/um-email-log-trace

    Thread Starter ryanhaight

    (@ryanhaight)

    2025-02-18 20:20:00 filter um_disable_email_notification_sending
    6 bool: 0
    7 email: OK email
    8 template: deletion_email

    2025-02-18 20:20:00 filter um_before_email_notification_sending
    9 email: OK email
    10 template: deletion_email

    2025-02-18 20:20:00 filter um_email_send_subject
    11 subject: Your account has been deleted
    12 template: deletion_email

    2025-02-18 20:20:00 filter um_email_template_path
    13 slug: deletion_email
    14 located: /www/wp-content/plugins/ultimate-member/templates/email/deletion_email.php
    15 templete size: 1461

    2025-02-18 20:20:00 filter wp_mail
    18 to user_email: OK email

    2025-02-18 20:20:51 filter um_registration_user_role
    1 user_role: subscriber

    2025-02-18 20:20:52 filter um_dispatch_email
    16 user_email: UM Admin email
    17 template: notification_review

    2025-02-18 20:20:52 filter um_registration_complete
    3 registration_status: pending

    2025-02-18 20:20:52 filter um_before_user_status_is_set
    4 status: awaiting_admin_review
    5 user_id: 35

    2025-02-18 20:20:52 filter um_dispatch_email
    16 user_email: OK email
    17 template: pending_email
    missveronica

    (@missveronicatv)

    @ryanhaight

    First email sent OK, “2025-02-18 20:20:00 filter wp_mail”

    The other emails (notification_review, pending_email) were not sent.
    Try to deactivate the Action Scheduler:

    https://docs.ultimatemember.com/article/1947-action-scheduler-in-ultimate-member

    Thread Starter ryanhaight

    (@ryanhaight)

    The Action Scheduler was already deactivated.

    missveronica

    (@missveronicatv)

    @ryanhaight

    Activate the “Action Scheduler”
    Go t0 WP Tools -> Scheduled Actions, what can yo see in this list?

    Read “Monitoring and Troubleshooting Scheduled Actions” section in the UM Guide

    https://docs.ultimatemember.com/article/1947-action-scheduler-in-ultimate-member

    Thread Starter ryanhaight

    (@ryanhaight)

    Appreciate your effort, however we’ve had to move on to another platform.

Viewing 9 replies - 16 through 24 (of 24 total)
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