Your API key is not valid or an error has occurred while contacting civic server

Also getting this error too for a newly created API key.

Hello ,

You are probably having this issue because you are using a Cookie Control version 9 api key. The plugin currently supports only version 8 api keys.
We are currently working to update the plugin in order to support both version 8 and version 9. We will update it shortly.

In case you are using a version 8 api key this warning means that you cant contact civic servers to validate the api key. There is a fallback option to choose your product lisence type manually.

Thanks for the explanation @tasoscivicuk.

Is it possible to generate a new v8 API key or re-generate a key to work with v9? If not, do you know roughly when the plugin will be updated?

In the meantime we are just manually inserting the JS code snippet but it would be preferable to be able to manage it from the WP backend via the plugin (especially for non-technical users).

Hi @chrism82

No, unfortunately, you can’t get a new v8 API key. We plan to release the new version of the plugin on April 20.

In the meantime users can manually insterting the v9 JS code snippet , just like you did.