Your card was declined. Your request was in test mode, but used a non test (live

Hi @andycucca

I hope you are doing good today.

Could you please clear any site cache on your side and any server-side static cache, object cache and see later can you still replicate this issue? It sounds like a cache issue here.

Kind Regards,
Kris

Hello Kris,

following your suggestion I cleared the browser cache and also cleared the site cache on WP Super Cache, but the result was the same, “Your card was declined. Your request was in test mode, but used a non test (live) card.”.

Honestly it seems to me that the problem is that the payment is sent in test mode by forminator using the test key or something like that. I don’t know what to do, I don’t think opening a ticket on stripe can solve this situation, but at least I can try.

Thank you and good day`

I wanted to add that I verified on Stripe that all requests arrived with correct data, but they were all rejected because with real card in test mode.

Well,

I solved the problem by putting the Live keys also in place of the test ones, so Forminator was forced to use them.
At this point using the live keys the transaction has been processed by Stripe, but my card requires an authentication step that did not appear on the screen (3D authentication), instead this error appeared “Your card was declined. This transaction requires authentication. ”
Some solutions?!?

Thanks

Hello @andycucca !

I hope you’re doing great!

Very odd, but perhaps the keys have been mixed and they are added the other way round? ie. test key in the place of test key etc.? Can you double check and add the keys once more, perhaps regenerating them on Stripe if needed?

Kind regards,
Pawel

Excuse me Pawel,

but the keys were absolutely in the right place:
– public and secret test key at the top
. public and secret live key below.
Also the connect check with Stripe was successful!

To solve the problem I put the live keys in both positions, so it finally worked, but I don’t think this is the correct way, so it would still be useful to understand why it didn’t work in a canonical way.

Regarding 3d authentication, I think the problem lies with Sreipe and I have already talked to their assistance. I hope to resolve this too quickly.

Best regards

PS Both the Stripe keys used worked perfectly, in fact every payment in test or live reached the payment list of Stripe, usually in test but now the last 2 also in live.

As suggestion, I believe the problem is related to the way Forminator decide that it have to use the test or live keys to send the payment to Stripe.

Hello,
It was my fault!! ??
Regarding the malfunction of the live key, unfortunately in the Stripe field I forgot to change the payment method from test to live. So the live key was not used by the form. I apologize.

Kind regards

Now everything is ok!
Thanks so much

Hi @andycucca

I am happy to hear it is working now.

Feel free to ping us any time you need.

Best Regards
Patrick Freitas

Dear developers:

First of all, Forminator is appreciated as an option to non-WP embedded forms very much.

I just wanted to mention that I ran into the same issue as the OP in this thread, and had no idea where to change the Test mode to Live mode. I went into Payments in Settings and was unable to find the option. It was not till I Googled the issue when I found that the Test/Live switch is in the individual module embedded in the form itself, not in Settings.

Now, I completely understand why this would not be a global setting, but rather a form-specific setting, but might it be possible to include a line of text on the Settings>Payments page under Stripe as to “Please make sure to activate Live mode in the Stripe module settings in each individual form to enable live payment processing”.

Thank you for your consideration.
Kat

Hi @ccs2021

Thank you for the suggestion. I passed this to our developers and hope they will consider such update ??

Kind Regards,
Kris