Your image is invalid!

  • Resolved aerowalk

    (@aerowalk)


    1 year ago

    This is a new install. I get an error uploading both profile and profile header image that says: Your image is invalid!

    I have done everything suggested from your article on image uploading issues. Permissions, libraries, security, etc all good to go.

    I even added a php function to the themes functions file as noted in one of your support forum threads entitled the same as this one (didn’t work either)

    I am still waiting to hear back from host to disable mod_security so I don’t know if that’s disabled by default or not yet.

    Is there anything else I may be missing?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter aerowalk

    (@aerowalk)

    Update: I just disabled mod_security and still get: Your image is invalid!

    I’ve done everything suggested and no-go.

    Any ideas?

    missveronica

    (@missveronicatv)

    @aerowalk

    1. Look at the Browser web Console if you get any JavaScript errors.
    Right button click on your mouse, select Inspect then Console in the Menu.

    2. Try to do a Theme/Plugin conflict test.

    https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test

    3. Enable PHP error logging if the debug will give some more info about this issue.

    Read this guide: “How to enable debug logging”

    https://docs.ultimatemember.com/article/1751-enable-debug-logging

    You will probably get a PHP log file with notices and errors in this file when you do the tests: .../wp-content/debug.log

    Post the content of this file here in the Forum and we can give you the PHP error explanation. For best formatting use the Forum’s CODE format.

    Plugin Support andrewshu

    (@andrewshu)

    Hi @aerowalk

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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