• Resolved vishal5657

    (@vishal5657)


    I have been trying to resolve this issue for a long time but,can someone help me out with this issue.

    Whenever a user forgets the password and try to get their password with the help of forget password link on the login page , they receive mail , when clicked on the mail the url are show (“/?updated=invalidkey”) and the content area shows (“Your password reset link appears to be invalid. Please request a new link below.”) .

    I have already tried to deactivate and activate the plugin , and disable cache for the UM pages.

Viewing 3 replies - 16 through 18 (of 18 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi,

    This may be because of a plugin/theme conflict. Can you do a conflict test and see if the issue goes away? This doc explains how to do a conflict test if you are not sure: How to do a plugin/theme conflict test?

    Regards,

    Thread Starter vishal5657

    (@vishal5657)

    Well I have already done all these steps or solution that area already available on the internet (wordpress support and other 3rd party websites).

    I have managed to solve this problem by following steps :-

    Dashboard > Settings > Notification e-mails > Password forgotten e-mail to user (it should be checked) in my case it was not checked.

    Thank you for your support.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Thanks for letting us know how you’ve resolved the issue.

    Regards,

Viewing 3 replies - 16 through 18 (of 18 total)
  • The topic ‘Your password reset link appears to be invalid. Please request a new link below.’ is closed to new replies.