Your PHP installation appears to be missing

  • Resolved mzitnamor

    (@mzitnamor)


    5 years, 1 month ago

    After trying to create a customer account and then clicking on “my account” the following happens (sometimes it also happens when I switch languages):

    "Your PHP installation appears to be missing the MySQL extension which is required by WordPress."

    This rendered the whole website unusable.

    Error in cPanel:

    2020-01-17 23:22:27.196820 [NOTICE] [3474734] [...] [STDERR]
PHP Warning: Use of undefined constant WP_CONTENT_DIR - assumed 'WP_CONTENT_DIR' (this will throw an Error in a future version of PHP) in /home/yamonkic/public_html/wp-includes/load.php on line 141

    Line 141 in load.php:
    if ( ! extension_loaded( 'mysql' ) && ! extension_loaded( 'mysqli' ) && ! extension_loaded( 'mysqlnd' ) && ! file_exists( WP_CONTENT_DIR . '/db.php' ) ) {

    I had the same before so I started with a clean sheet totally new install, but it happens again!

    I must have read hundreds of people’s similar experience and tried the problem solving as commented to those people. A lot of sources on the internet call for a check of PHP version and activation of extensions. I have checked these many times and they were and are always correct. 

    
<strong>### wp-core ###</strong>

version: 5.3.2
site_language: tr_TR
user_language: en_US
timezone: +03:00
permalink: /%postname%/
https_status: true
user_registration: 1
default_comment_status: closed
multisite: false
user_count: 4
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/yamonkic/public_html
wordpress_size: 45.76 MB (47984863 bytes)
uploads_path: /home/yamonkic/public_html/wp-content/uploads
uploads_size: 81.35 MB (85302643 bytes)
themes_path: /home/yamonkic/public_html/wp-content/themes
themes_size: 31.39 MB (32910048 bytes)
plugins_path: /home/yamonkic/public_html/wp-content/plugins
plugins_size: 89.56 MB (93912047 bytes)
database_size: 12.82 MB (13441108 bytes)
total_size: 260.88 MB (273550709 bytes)

### wp-active-theme ###

name: Porto Child (porto-child)
version: 1.1
author: P-THEMES
author_website: https://www.portotheme.com/
parent_theme: Porto (porto)
theme_features: post-thumbnails, title-tag, editor-style, automatic-feed-links, woocommerce, menus, post-formats, wp-block-styles, responsive-embeds, align-wide, editor-styles, editor-color-palette, widgets
theme_path: /home/yamonkic/public_html/wp-content/themes/porto-child

### wp-parent-theme ###

name: Porto (porto)
version: 5.2.0
author: P-THEMES
author_website: https://www.portotheme.com/
theme_path: /home/yamonkic/public_html/wp-content/themes/porto

### wp-themes-inactive (2) ###

Twenty Nineteen: version: 1.4, author: the WordPress team
Twenty Twenty: version: 1.1, author: the WordPress team

### wp-plugins-active (9) ###

Coming Soon Page & Maintenance Mode by SeedProd: version: 5.1.0, author: SeedProd
Contact Form 7: version: 5.1.6, author: Takayuki Miyoshi
Loco Translate: version: 2.3.1, author: Tim Whitlock
Porto Theme - Functionality: version: 1.5.2, author: P-Themes
WooCommerce: version: 3.8.1, author: Automattic
Woo Discount Rules: version: 1.9.2, author: Flycart Technologies LLP
WPBakery Page Builder: version: 6.0.5, author: Michael M - WPBakery.com (latest version: 6.1)
WP Fastest Cache: version: 0.9.0.1, author: Emre Vona
WP Mail SMTP: version: 1.8.1, author: WPForms

### wp-plugins-inactive (6) ###

iThemes Security: version: 7.6.1, author: iThemes
WooCommerce Multilingual: version: 4.7.6, author: OnTheGoSystems
WPML Media: version: 2.5.5, author: OnTheGoSystems
WPML Multilingual CMS: version: 4.3.5, author: OnTheGoSystems
WPML String Translation: version: 3.0.5, author: OnTheGoSystems
WPML Translation Management: version: 2.9.3, author: OnTheGoSystems

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
gd_version: 2.2.5
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 3.10.0-962.3.2.lve1.5.26.9.el7.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 7.4.0 64bit
php_sapi: litespeed
max_input_variables: 6000
time_limit: 300
memory_limit: 256M
max_input_time: 600
upload_max_size: 2M
php_post_max_size: 8M
curl_version: 7.62.0 OpenSSL/1.0.2k
suhosin: false
imagick_availability: false
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.3.20-MariaDB
client_version: 10.3.20-MariaDB

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/yamonkic/public_html/wp-content
WP_PLUGIN_DIR: /home/yamonkic/public_html/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter mzitnamor

    (@mzitnamor)

    Problem still occurs with:

    Coming Soon Page & Maintenance Mode
    Contact Form 7
    Loco Translate
    Woo Discount Rules
    WP Fastest Cache
    WP Mail SMTP

    plugins deactivated.

    I wonder if it’s a bug in that first release of your PHP 7.4?

    Thread Starter mzitnamor

    (@mzitnamor)

    Dear Nash, I had the problem a while ago with 7.3 as well. Then I tried to update to the newest 7.4 as WordPress is/was also switching anyway.

    Thus, switching back to 7.3 never solved the problem for me unfortunately.

    Thread Starter mzitnamor

    (@mzitnamor)

    Important information that I forgot to share: The error disappears if I wait long enough (like 10-15 minutes). I think this is weird too.

    Thread Starter mzitnamor

    (@mzitnamor)

    The problem has been solved.

    After messaging back and forth (a lot) with my hosting provider, they decided to move the website to a different server. After which I have not been able to bring back the error, thus initial assesment is giving me enough confidence that the issue has been solved.

    Thank you for the help, I hope the next person who gets this error and is desperate will try the same problem solving.

    See the following post that explains the problem with the PHP version update to 7.3 and load.php on line 141 with MySQL. WordPress may have a bug that needs to be fixed.

    https://www.ads-software.com/support/topic/php-7-3-errors/#post-12720824

    Hi there, Please i have a problem with my site have this similar issue. i tried and all the possible solutions here but none works. Please any help?

    Your PHP installation appears to be missing the MySQL extension which is required by WordPress.

    Error message
    PHP Warning: Use of undefined constant WP_CONTENT_DIR – assumed ‘WP_CONTENT_DIR’ (this will throw an Error in a future version of PHP) in /home//public_html/wp-includes/load.php on line 151

Viewing 7 replies - 1 through 7 (of 7 total)
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