Your plugin disable automatic update

  • Resolved 2funky

    (@2funky)


    1 year ago

    Hi, I have a problem with your plugin disabling automatic update of all other plugins every time you come out with a new update/version of your plugin… the problem is temp. solved when I go to the plugin page and download your new update and upload it…

    I have tested the problem on a demo with almost no other plugins activ, which you can get access…, here it also conflicts without being an active plugin.

    If I remove your plugin, automatic update works again

    We would like to use your plugin, so I hope you can help.

    • This topic was modified 1 year ago by 2funky.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Md Monir Hossain

    (@monircoderex)

    Hi,

    We haven’t seen this happen before, but we’re on it. We’ll dig into the problem and figure out what’s going on. Give us some time to check and we’ll get back to you.

    Appreciate your patience!

    Best Regards,

    Thread Starter 2funky

    (@2funky)

    Thanks,

    FYI… I’m still experiencing this problem

    BR, Pete

    Hello,

    We’re continuing to investigate the issue on our end, but so far, we haven’t been able to replicate it. We’re conducting further research to provide you with a definitive answer.

    Also, one more thing if you have any error log for this issue, kindly provide us with to our support channel here.

    Thank you for your patience. We’ll be in touch soon with more information.

    Best Regards,

    Thread Starter 2funky

    (@2funky)

    Hello again,
    I don’t see that there are any error log.

    But it still seems that all automatic plugin updates and display of which plugins need to be updated turn off as soon as you update your plugin on my main page and test page (with a few plugins active).

    I hope you find out what is wrong and, as I said, you must have access to my test page so that you can take a closer look at the problem.

    BR, Pete

    Hi @2funky,

    I appreciate your cooperation. Unfortunately, we couldn’t find any error logs to pinpoint the issue.

    Since the automatic plugin updates and the display of updates seem to turn off after updating our plugin, it’s essential to investigate this further. We recommend contacting us through our support channel here so that we can delve deeper into the problem and provide you with a more precise solution.

    Looking forward to your response on our support channel.

    Best regards,

    Hi,

    As we are communicating on our support channel, we’re marking the thread as resolved.

    You can always open a ticket here if you need to.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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