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Resolved epicscisoc
(@epicscisoc)

6 years, 11 months ago

Hello,

This is important for me because it is about my business website.

Due to your plugin my website does not allow vertical scroll.

2 vertical scroll bars are shown on the right.

There is also a horizontal scroll bar that should not be there.

If I deactivated your plugin, the scroll becomes available again. But all the popup elements disappear (so my website looks broken).

Please I need to find a solution for this as soon as possible.

Can you help?

Regards
Manel

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

matthewdennyhexa
(@matthewdennyhexa)

6 years, 11 months ago

Hello

I have the same problem – Could you please help?

Best regards
Matt

Plugin Author NoreWP
(@norewp)

6 years, 11 months ago

Looking into this for you.

In the meantime can I ask what theme are you both using? And can you confirm if it’s related to this issue please? https://www.ads-software.com/support/topic/bug-with-a-moving-button-and-extra-gap/

Thread Starter epicscisoc
(@epicscisoc)

6 years, 11 months ago

Hello,

I’m using OceanWP theme.

Yes, I can confirm it is related with the right gap on the right,

Here you can see:

https://drive.google.com/file/d/1ExYlcecdr78j_UrKYbN3NpsFWRi20fTf/view?usp=sharing

– 2 vertical bars (one blocks scroll down)
– 1 horizontal bar (when 0 scroll should be in this way)

My online store is blocked for this issue.

No problema with this plugin since now.

Please fix as soon as possible.

Thanks you
Plugin Author NoreWP
(@norewp)

6 years, 11 months ago
Just pushed an update to resolve the issue. Please update and confirm if resolved or if the problem still persists.
- This reply was modified 6 years, 11 months ago by NoreWP.
Thread Starter epicscisoc
(@epicscisoc)

6 years, 11 months ago

Hello Zulfikar,

We have exchanged some messages on Facebook.

I have updated the plugin but the problem persists.

This is my website: https://www.epicsciencesociety.com/

Regards

Plugin Author NoreWP
(@norewp)

6 years, 10 months ago

Can we now mark this as resolved?

Thread Starter epicscisoc
(@epicscisoc)

6 years, 10 months ago

Yes! Is SOLVED.

Thanks you very much for your fast attention.

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Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Your plugin = No more web scrolling’ is closed to new replies.