Your Plugin not working

Hi @benknaani,

Greetings From WebToffee Support!

Thank you for reaching out to us regarding the issue you’ve experienced. We apologize for the delay in response. From what we understand, you’re seeking to display products not only from the parent category ‘Bell’ but also from its subcategories in the related products section. To achieve this, you can utilize a code snippet provided in an article, which you can access here. Simply copy the code snippet and paste it into your active theme’s functions.php file (accessible via WordPress Dashboard > Appearance > Theme Editor > functions.php). Alternatively, you can use a Code Snippet plugin to add the code for you.

Please let us know if you need further assistance or if you have any other questions. We’re here to help!

Im sorry still not working

file:///Users/benknaani/Dropbox/Mac/Desktop/Screenshot%202024-05-07%20at%2017.31.53.png

Hi @benknaani,

Thanks for getting back to us. However, we’re sorry to hear that the code snippet also didn’t fix the issue you’ve experienced.

In order to further assist you with the issue, could you please provide us with the following information:

1. A screenshot of the plugin’s main settings page and a screenshot of the custom related product settings you have configured in the product edit page: This will give us insight into your current configuration and help identify any potential issues.
2. A screenshot of the category hierarchy of the Bell category.
3. Your WooCommerce System Status report: You can access this report in WooCommerce by navigating to WooCommerce -> Status -> Get system status report. This will provide details about your site environment.

If you have any privacy concerns, you may securely share the required information through this link.

Once we have this information, we’ll be better equipped to assist you further.

can i give access to my web?

Hi @benknaani,

Thank you for your response. While we understand your request, however, could you please provide us with the above-requested information via support for an initial investigation for a better understanding?

Once we have this information, we’ll be able to analyze your current configuration and identify any potential issues more accurately.

We appreciate your cooperation and look forward to resolving the issue.

Hi?@benknaani ,

We haven’t heard back from you for a while. As this thread has been inactive for some time, we are marking it as resolved.

If you require any further assistance, please reach out to us using a new thread.

i cant put here images

where can i send you?

Hi @benknaani ,

You may share the requested information with us via this link.

We will look forward to it.